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Cleaning Matters: Organize for Success | Pro Tips from Corvus Franchisees and Personnel

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Organize for Success

Typically, when we think of operating a business, we think about the actual delivery of the product or service. And as it relates to the office cleaning business, clearly delivery of high-quality cleaning and disinfecting is key to maintaining a thriving business. After all, if customers are not receiving the service which they deserve, they won’t be customers for long. However, it’s also important to focus on activities and systems that occur before, during, and after service delivery. The little details are the things that take a business from mediocre to extraordinary.

Organizing Your Route of Accounts

Before delivering the service of an exemplary cleaning, you’ve got to organize your routes and make a schedule. Whether you are a large operator of a janitorial services business or a small purveyor of office cleaning, building out your weekly, or monthly, schedule of customer accounts to be cleaned in a visible manner is enormously important to succeeding. A calendared view with account names, days cleaned, approximate length of service, and location changes everything. You can plan for what equipment and chemicals are needed as well as assist in providing visibility into other potential costs like travel expenditures. A high-level view of the customer schedule may seem small, but it packs a powerful punch.

Pre-Cleaning Prep

Similar to an athlete preparing for a big game, successful owners and operators of office cleaning businesses prepare for their cleans on a nightly basis. Once you have a laid-out route and schedule, you can then begin to think about the specific clients, their needs, and how you’ll meet those needs. According to Jonathan Frias, Regional Director at Corvus of Northwest Arkansas, “I always remind our franchisees to do the prep work for nightly cleaning at some point during the afternoon. That is the time to not only ensure you have your chemicals, equipment, and other tools ready to go, but it is also a good time to think through what hot spots, areas of focus, or special attention a customer account needs. Mentally getting ready for the work that needs to be done is an essential part of being successful”. Just like athletes, you’re never going to reach your true potential of success without being prepared for what is ahead.

Organizing the Clean

Why start from scratch on each clean? Why waste time finding new ways to do what you already know works? As the saying goes, “don’t reinvent the wheel”. Corvus Franchisees learn to create established cleaning patterns that they follow at each office or place of work. They spend time learning, organizing, and implementing the most impactful cleaning and disinfecting techniques in a manner that optimizes both the client’s time and the Franchisee’s time. Once the cleaning plan is established and proven effective, consistently following it not only helps in terms of ensuring wonderful service, it also allows for improvement on the quality and efficiency of it.

Finishing Up

Finally, once an office is cleaned, disinfected, and secured, there remains more to do if you truly want to be successful. “I always load my vehicle the same way after a clean, making sure I have all my chemicals and equipment. Leaving anything in an account does not only irritate a customer; it puts me in a jam for the next clean…or, worse, if I don’t recover whatever I left, costs me money. There is no excuse for not collecting and organizing your tool kit”, said Latarsha Key, a Corvus of Jacksonville Franchisee.

Michael Kerby, Regional Director of Corvus of Denver, takes that advice a step further by adding, “…and the work really isn’t done until a Franchisee checks his or her inventory levels, cleans their equipment, launders rags or mop heads, and stows their gear…if you will”. Clearly, organizing, cleaning, and taking care of the tools needed to provide an excellent clean is a critical part of succeeding in the office cleaning business. Again, with the athlete analogy, if an athlete simply walks off the court or field and goes home, they’re never going to be truly successful. They’ve got to stretch, reflect, shower, and clean up. Once you can look back and appreciate a job well done with nothing left unturned, then you can call it a day.

To learn more about the janitorial service industry or receive information about Corvus Janitorial Systems’ Office Cleaning Franchise Opportunity, call or email our team today.

CEO Shares Home Cleaning and Disinfecting Tips

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Good Morning Arkansas

Interview with Corvus Janitorial CEO Justin Douglas

Corvus Janitorial Systems’ founder and co-CEO, Justin Douglas, sat down with KATV ABC7: Good Morning Arkansas’ Alyson Courtney to discuss cleaning and disinfecting your home during the COVID-19 pandemic.

This interview aired on April 13, 2020.

Reporter:

Well, now more than ever cleaning services and cleaning thoroughly are vital. Cleaning expert Justin Douglas has been in the cleaning and janitorial business for more than 20 years and has some helpful tips to keep you from making some cleaning mistakes.

Courtney:

Justin, yes you guys are vitally important. The janitorial services that we just kind of took for granted for a long time. Really now, at the forefront of this pandemic, we need those cleaning services now more than ever. For people at home, what are some of the things that we need to keep in mind as we’re trying to clean our own homes?

Douglas:

Well, I think one of the big things that people need to be aware of is their schedule, what they’re cleaning, how often, and being aware of those high touchpoints. That’s where the germs and the disinfecting, of course, need to take place because everyone in your home is handling those items and objects.

Courtney:

There’re some mistakes out there that I’m sure that you notice as a professional in this business that a lot of us at home are making. Talk about some of those big mistakes.

Douglas:

Yeah, I think the biggest mistake that people are making has to do with the chemicals as well as the application of them. So, you want to clean a surface, but then you need to disinfect it. And when you’re doing that, you need to let the chemical dwell to have enough time to kill whatever it needs to kill–in this case, it’s a virus or bacteria. So, that two-step process is critical.

The other thing that I think people are making mistakes about is re-infecting areas that are clean. So, the frequency of cleaning those surfaces, how you’re cleaning them, again just being mindful of the fact that you may clean something in the morning, but it may need to be hit again in the afternoon and the evening as many times as possible. You know, avoiding re-infecting areas.

Courtney:

The dirtiest parts of our homes might not necessarily be where we think they are.

Douglas:

That’s right. I mean, what people have typically thought about cleaning–vacuuming the floors, trash–that, of course, is also still important, but you know, it’s become very different now.

I think that appliances are probably the dirtiest places in the house. And specifically, washing machines, dryers, and quite frankly, your trash bin because that’s where soiled materials are going to go. It’s just not a part of our regular routine so we’re reminding people that of course, you’re hitting the appliances as we said, but anywhere that soiled materials–rags, cloths, paper towels– that you’ve used to clean are going now needs to be cleaned too.

Courtney:

Let’s talk about the products that we use to clean and disinfect our homes. It’s been hard to find some of those products lately because everyone has gone out to get the Lysol and the disinfecting wipes. What should we be using and what should we use if we can’t necessarily find what we would typically like to use?

Douglas:

Yeah, so I think the supply chain is catching up. But certainly, people went out and bought in bulk and that’s understandable. In terms of a disinfectant, you want to be using an EPA certified disinfectant. The CDC is a great resource for people out there, and they have a list of all of these types of cleaning chemicals that you can use.

You know, in the event that you can’t get something at the store, there are home remedies. I think the thing that your viewers should be very careful about is mixing those home remedies, just as a disclaimer. But bleach is a disinfectant that you can use that the CDC is recommending and you need to dilute it with water correctly. And so is hydrogen peroxide.

Then, there are some more basic remedies, but I don’t think that they’re ideal for this sort of pandemic. White vinegar, for instance, has some disinfecting properties, but EPA certified disinfectant followed by bleach and hydrogen peroxide.

Courtney:

Let’s talk about disinfecting things that we bring into our homes. First off, we have our shoes on. Should we be leaving those outside? Then, as we bring in mail, packages, groceries, should we specifically be disinfecting each of those items?

Douglas:

Yes. And, I think that’s where people break down in terms of their vigilance, if you will. When groceries arrive, when packages come, I mean, frankly, it’s almost the only interaction we’re having with the outside world right now and I think people get excited. But the delivery people who are just as critical, I think, as janitors right now are out in the world and not social distancing.

So, what I think is really important is to set up almost a manufacturing line in your home. If you get home and you get packages, if you can leave them outside for a period of time, put them in your garage, put them somewhere safe. Quarantine those packages, quite frankly, for a period of time and then once that’s elapsed go out and disinfect it with a Lysol or a disinfectant. Then, also, get rid of the packaging that whatever you’ve ordered has come in. Or, if in the case of groceries, if you can take your strawberries from one of those plastic containers and put them into clean Tupperware, that’s what you really need to be doing. So, it’s the chemical, but it’s also the awareness about [the] order of operations for bringing outside objects into your home.

Courtney:

And Justin, are you guys still working as much and how does someone know when they do need a professional to come in?

Douglas:

We are an office cleaning company. Because so many of our customers are now quarantined and sheltering in place, we’re trying to provide home cleaning tips. You know, I think it’s a tricky situation that we’re in, obviously, that’s an understatement. But, for the time being, being aware of who is in your home and who’s not is probably the best and first line of defense. Therefore, if you can do your own cleaning at home, that’s probably the right thing to do. And you know, we’ve all got a lot of people at home these days, so you want to press your family into service and make it a team sport.

Courtney:

Justin, thanks so much for your time. I know you guys are certainly teaching us a lot as we learn to do it ourselves at home and make sure we’re doing it correctly. We appreciate you.

Douglas:

Thank you, it’s a pleasure.

Corvus Janitorial

If you’re looking for a commercial cleaning company that uses only the highest-quality products and proven techniques, Corvus Janitorial is it. For all of your cleaning, purifying, and disinfecting needs, trust Corvus Janitorial. Contact us today to learn more about how Corvus can help you.

Corvus Franchise Owners Are Proud to Serve Essential Businesses

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We are all living through uncertain and unprecedented times. Corvus Janitorial franchise owners are stepping up to the challenges facing our nation. While many businesses have gone into lockdown, essential service providers have remained open. They have faced the coronavirus pandemic head-on. Essential workers are continuing to provide goods and services to the general population, and they do this despite often putting themselves at a greater risk of infection. From food distributors to medical facilities, manufacturers to law enforcement, Corvus wants to thank essential workers. We are proud to service essential businesses and the employees that keep them running. We are proud to support those that are keeping their doors open for the good of the public.

Individuals and businesses have had to make radical changes in their everyday lives. This is particularly true for essential businesses, and they’ve had to adapt their practices in response to the novel coronavirus outbreak. Keeping employees safe and healthy has always been important, but never before has the issue been so front-of-mind and clear. In this volatile time, businesses are rapidly updating their standards and procedures. Cleaning regimens have seen more attention than most other areas. We support these businesses and their efforts to ensure a safe, sanitary workplace. As such, we’ve done what we can to make it easier for them. Corvus franchise owners have been accommodating changes in the scope of their services. This flexibility helps us provide high-level, unapparelled services.

In labor-intensive, high-volume essential industries like manufacturing, updates are necessary. A growing number of Corvus customers are requesting changes. Increases in the frequency of cleaning services have been a common request. Enhanced disinfection programs and day porting services are also in demand. We’re proud of what our Franchisees have been doing to help the state of the nation. So, we want to highlight some of the stories we’ve encountered over the last few weeks.

Chicago Corvus Franchisee, Marquette Dewitt, exemplifies our high standard of customer care. He has cleaned for Packaging Corporation of America for the last three years. Marquette and his team have expanded beyond their regular, after-hours cleaning services. They have begun day porting at the facility for four hours each day. Included in the expanded scope of service is routine, comprehensive disinfection. “With all that’s been going on with coronavirus, I am grateful to be able to provide these businesses – and their employees – with peace of mind. Being able to do my part to help essential businesses operate smoothly and safely is a great feeling, and I’m proud to be their partner,” Marquette reflects.

Medical facilities are in particular need of extensive cleaning and disinfecting programs. Medical professionals are right on the front lines. They are combatting COVID-19 and saving lives each day. Alere Toxicology Services is an excellent example of an essential medical business. Pre-coronavirus, this company provided substance abuse testing (and continues to do so). But now, they have been administering COVID-19 tests in the New Orleans metro area, as well. Due to the nature of this work, they have altered their procedures to keep their clients safe. Franchise owner, Keelee Menina, and her crew have increased cleaning and disinfecting to three times per day. Ms. Menina says, “It has been humbling and inspiring to see the work they are doing to help our community. Our region got hit very hard initially, and businesses like Alere are saving lives. I’m just glad that my team and I can support their efforts”.

The Arkansas Regional Organ Recovery Agency (ARORA) is another important company. ARORA collaborates with hospitals to facilitate organ and tissue donations. Corvus franchise owners service ARORA’s facilities in Little Rock and Northwest Arkansas. In a letter to local Corvus management, they’ve reminded us that what we do is so important. ARORA’s Executive Director writes, “I wanted to share my appreciation to Corvus for the outstanding work done by the cleaning team at our office… Thank you for your employee’s dedication to keeping our office clean and sanitized”. It is our pleasure; thank you, ARORA, for all that you do in our communities!

Protecting the most vulnerable members of our society is more important than ever. This has been a major emphasis during the pandemic. The elderly are at particularly high risk for serious complications from SARS-CoV-2. Statistics from the Center for Disease Control and Prevention (CDC) highlight the severity of this risk. “Eight of 10 deaths reported in the U.S. have been in adults 65 years or older; risk of death is highest among those 85 years or older”. Elderly individuals in nursing homes and long-term care facilities are at the highest risk.

The communal nature of these facilities can act as a breeding ground for the virus. Data collected by the New York Times reveals that approximately 11% of confirmed COVID-19 cases in the United States have occurred in long-term care facilities. However, these facilities account for over one-third of case fatalities. It is critical that this demographic receives an even greater level of care and caution. This is true for the essential individuals who serve them, as well.

Corvus is proud to service organizations and facilities that care for elderly populations. These essential businesses provide care, medical supplies, and aid to senior citizens. Corvus of Orlando Franchisees, Julio Santos and Castillo Padilla, provide cleaning and disinfecting services to Seniors First and Kissimmee Outpatient. Seniors First facilitates local Meals on Wheels and similar programs in the area. Kissimmee Outpatient provides urgent care in the community. They have also been providing local COVID-19 testing. “The team [at Seniors First] has done so much good for the Orlando senior community over the years, and it has been really inspiring to see them step up in these difficult times. It’s an honor to be their partner – now more than ever,” Santos states.

Tarita Ivy, a Corvus of Indianapolis Franchisee, recently began performing services at HomeMed Pharmacy. HomeMed delivers essential pharmaceutical products and prescriptions to high-risk patients. “I was excited to take on the HomeMed account at the beginning of May. They are keeping vulnerable patients safe, and I’m glad to have the opportunity to contribute to their efforts”.

Corvus Janitorial Franchisees care about the communities that they serve. This has never been more clear. As this crisis evolves, we will continue to serve our communities in any way we can. Increased awareness, cleaning, and disinfecting can make all the difference. We’ll get through this together and we’ll come out stronger on the other side. If you’re ready to serve your community and take control of your career, this is the job for you, too. Contact us today to learn about business ownership with Corvus Janitorial Systems.

Home Cleaning and Disinfecting: 6 Overlooked Touchpoints

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As a result of the rapid and unsettling spread of COVID-19, Corvus Janitorial Systems – a national franchisor of office and workplace cleaning services – will be making an effort to pivot towards providing tips and best practices on how to ensure a safe, clean and sanitized home office area. Because so many Americans are working from home, obeying shelter-in-place requirements, all while doing their best to make America run, we aim to repurpose office and workspace cleaning and disinfecting tips to use in home offices and general home cleaning purposes.

In this post, we highlight often overlooked but critical TOUCHPOINTS that families and home office workers should ensure become a part of their cleaning regimes. Corvus of Little Rock and Northwest Arkansas teammate Justin Simmering shared his own insights on keeping the home office clean in this short video.

1. Refrigerator Doors

Now that we are all quarantined at home, we’re eating our meals at home, snacking and generally putting our hands on the home refrigerator far more than ever before. And yet how often do we wipe down and disinfect the refrigerator door handle? Stationing disinfecting wipes or some other visual queue by the refrigerator door handle is a great and effective way to remind yourself and members of your family to disinfect and clean frequently handled doors and handles.

2. Dumpster Handles or Trash Cans

You’ve done a great job disinfecting and cleaning the indoor parts of your home and the high touchpoints, but when we step outside do we get complacent or find a false sense of security? Essential services like trash collection are still operating, and every time your trash collector picks up or handles your refuse, he or she might be leaving germs or worse behind. Make a habit of disinfecting and sanitizing the lids and handles of trash bins.

3. Car Door Handles and Steering Wheel

This is an often-overlooked touchpoint; however, it is a critical one to address during the coronavirus pandemic. Whether you are under state, county, or city-mandated shelter-in-place or stay-at-home orders, or simply practicing your own social distancing measures, individuals and families still need essential items that require a ride in the car. High traffic locations such as grocery stores and gas stations can potentially carry the virus. Because of this, it is imperative to clean and disinfect your car door handles as well as your steering wheel. Doing so can help prevent the virus from entering your household from outside sources and keep your family safe.

4. Remotes, Gadgets, Chargers, and Toys

With a majority of Americans staying home, devices are being used at a rate never seen before. From binge-watching Netflix to tuning into daily state and national briefings to video chatting with friends and coworkers on our cellphones, we are more attached to our electronics and toys than ever before. Due to this, keeping frequently touched items in our homes germ-free is more important than ever. Make it part of your daily cleaning routine to wipe down and disinfect any TV remotes, game console controllers, chargers, cellphones, children’s toys, and any other devices or objects that are being frequently handled in the home.

5. Light Switches, Keys Doorknobs, and Door Handles

These specific touchpoints are unavoidable in daily life at home. Therefore, they require cleaning and disinfecting on a consistent and frequent cadence. If you can, avoid directly touching these surfaces. Use a sleeve, a napkin, or another method to create a barrier between your skin and the touchpoint you are interacting with. Even if all direct skin contact can be avoided, you should still frequently clean and disinfect these touchpoints as a precautionary action.

6. Computers, Keyboards, and Mouse

With many people working from home, either for their job or for school, home desktops and laptops are critical to the continued productivity of our society during this prolonged period of shelter-in-place. With that said, make sure that you are routinely wiping down and disinfecting your keyboard, mouse, and computer screen.

Disinfecting and Cleaning Protocols

It is important to highlight the difference between general cleaning and disinfecting. During a general clean the intent is to remove dirt and dust. This step must be completed before disinfection because germs can lurk in grime and soiled areas. Once an area is clean, it can then be disinfected. Typically, disinfecting happens only in restrooms and dining areas, but with COVID-19, disinfection of all areas using EPA approved commercial-grade chemicals is a critical factor in helping to curb the spread of the virus in our communities. The EPA recently released List N: Disinfectants for Use Against SARS-CoV-2, which can be found here.

This is by no means an exhaustive list of all the critical touchpoints in your home. However, we believe it is a good starting point for individuals and families looking to ensure their homes are clean and safe during the novel coronavirus pandemic. For more information and resources relating to COVID-19, visit our coronavirus response page here.

This piece is meant simply to inform, not to provide any legal or medical advice.