September’s Franchisee Spotlight Series features Corvus of Chicago Franchise Owner Mr. Sean Lauderdale. Read on to learn more about the standout Franchisee who goes above and beyond to Make Lives Better!
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Mr. Sean Lauderdale joined the Corvus of Chicago team more than 10 years ago in February 2012. Not only is he a veteran of Corvus, but he has been a part of the janitorial industry for even longer, which has given Mr. Lauderdale the necessary skills to go full time in his franchise.
For several years, Sean consistently serviced the same accounts. However, within the last six months he has started acquiring more business to focus on growth. His secrets to growth and retention include making sure the first two weeks go really well at a new account and maintaining that standard going forward, going beyond the scope of work to ensure customers are satisfied with his service, and making sure customers know that their business is appreciated.
Sean puts strong emphasis not only on excellent cleaning standards but also on having great relationships with his customers. Mr. Lauderdale’s customers love him so much that they have even reached out to the local Corvus team to comment on what a fantastic experience it is to work with Sean. To quote the customer, “I just wanted to tell you that a few members of our management team have come to me today to compliment Sean and his partner. They say that they are very pleasant to work with and their attention to detail is wonderful.” So it’s safe to say that all the effort Sean puts into his work is noticed and appreciated!