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Franchisee Spotlight – Oscar Patterson, Corvus of St. Louis

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May’s Franchisee Spotlight goes to Corvus of St. Louis Franchise Owner, Mr. Oscar Patterson. Read on to learn more about the standout Franchisee who goes above and beyond to Make Lives Better!

To keep up with the Franchisee Spotlight Series and all things Corvus, follow us on Instagram! @corvus_janitorial_franchising

Meet Mr. Oscar Patterson, Corvus Franchise Owner extraordinaire! Since opening the doors to his Franchise in 2012, Mr. Patterson has continuously proven himself as a valuable partner to the St. Louis market and Corvus Community.

Mr. Patterson is a good cleaner, no doubt, but his charismatic personality is what sets him apart. As any person reading this can tell from the picture below, his smile alone can make anyone’s day! “His ability to charm the clients he services is a massive strength,” says Corvus of St. Louis Operations Manager, Mr. Louis Kline. From meeting new customers at an initial walkthrough to rectifying concerns with existing accounts, Mr. Patterson has a special way of making his customers feel valued.

Franchise Owner smiling

Ever heard the expression “when life gives you lemons, make lemonade”? Mr. Patterson approaches his business with a hustler’s mentality, and his actions amidst the COVID-19 pandemic proved just that. His Corvus Franchise took a major hit after losing one of its largest accounts due to business shutdowns. But Mr. Patterson demonstrated resilience, and through the hard times, he persevered. The standout Franchisee supplemented lost income by taking on an incredible amount of one-time, electrostatic spraying jobs for various customer accounts throughout the St. Louis area. And as it turns out, he is now earning more than he was before.

Mr. Patterson stands out as a fantastic father as much as he does as a business owner. When he is not busy running a successful franchise, you will likely find him spending time with his children. The great pride Mr. Patterson has for his kids shows what an engaged, supportive, and loving dad he is.

On behalf of everyone at Corvus, thank you, Mr. Patterson, for all that you do! We are all so grateful for your partnership and look forward to watching your continued success.

Growing a Cleaning Franchise

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A Franchise Owner can learn and grow in new areas despite not having as much experience as you may expect.

A significant benefit to partnering with a franchising company is working alongside individuals who understand the industry through and through. As a Franchisee, you have access to a pre-established business model, the backing of an existing brand, and training and support you typically would not find when starting your own business. Other benefits include established capital, a shorter development period, the opportunity to network with like-minded individuals, and being your own boss. It is no surprise that the franchise industry in the United States employs over eight million people and generates $825.4 billion in economic activity.

But just like anything worthwhile, some problems come along with franchising. Luckily, Corvus Janitorial Systems can provide clear, actionable solutions. Read on to learn our suggestions for growing your cleaning franchise:

Dream Big!

Corvus believes in dreaming big, working with integrity, building valuable relationships, and making lives better. We provide technology and tools, sales and marketing support, ongoing training, and a stellar reputation that empowers you to stop dreaming and start doing. Owning your own commercial cleaning franchise means owning your future, independence, and security…all without facing the daunting task of starting a business from scratch.

Foster Relationships

As previously stated, a thorough and well-thought-out expansion plan is essential to growing a successful franchise. A notable component of this plan is fostering existing relationships. From the franchisor to the customers to the surrounding community- trust, honesty, and open dialogue are vital elements to upholding valuable relationships.

Building your franchise would be substantially harder without experienced professionals showing you the way. Every relationship is valuable along your journey, which is why keeping an open line of communication between you and your franchisor, employees, and clients- both new and old- is of the utmost importance.

Follow a Consistent System

For a franchise to truly expand, each individual involved must understand and agree upon the rules, goals, processes, and values it holds. A consistent system ensures that everyone is on the same page, yet inconsistency continues to be a significant challenge Franchise Owners face. Partnering with a franchisor like Corvus assures you that a proven system is already in place. Our decades of experience have shaped our understanding of what does and does not work, which in turn allows you to focus on implementing what you learn in training, create guidelines, and build a strong team.

Hire the Right People

While we are on the topic of teams, let us take a moment to discuss the importance of hiring the right people and providing the proper training. Take your time when building your team. Ask potential candidates questions that require thought and discussion to ensure their experience and values align with your franchise. You are working hard to turn your dreams into reality, so hire a team that is ready to work hard and willing to learn.

Listen to the Customer

As a commercial cleaning franchisor, delivering high-quality cleaning and disinfecting services is ultimately your top priority. Therefore, customer satisfaction is the ultimate testament to how your business is performing. When customers provide feedback, listen carefully and make it clear that what they are saying is understood. This is especially true when the feedback is negative. Rather than feel offended or get defensive, see it as constructive criticism. When you are growing a franchise, any feedback you receive is an opportunity to learn and grow.

Partner with Corvus

Following a franchisor with an established expansion plan and experienced staff will enable you to grow at your desired rate. Corvus understands that human connection is the basis of any successful business transaction. Since 2004, we have helped entrepreneurs all across the nation successfully open and operate their own businesses. We are more than a franchise opportunity…we are a network of small business owners with similar goals. Check out our blog for more resources on Franchise Ownership and all things commercial cleaning.

About Corvus Janitorial Systems

Founded in 2004 to make people’s lives better, Corvus Janitorial Systems is a full-service commercial cleaning franchisor that offers cleaning services through reputable local Franchisees. Corvus has been guided by its mission to transform people and transform places by consistently delivering independence, security, and freedom to Franchisees who deliver high-quality cleaning to offices, educational buildings, medical buildings/offices, recreational centers, industrial parks, and other spaces. Visit our website for more information regarding Corvus and the franchise opportunities we offer nationwide.

Disclaimer: This blog is for general information only. It is not intended to advise an individual on their purchase of a franchise and should not be used in place of legal counsel. There are many factors that affect the purchase of a franchise. Any person considering the purchase of a franchise should become familiar with their state laws related to franchising.

10 Pro Tips from Corvus Janitorial Systems

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Whether you are the current owner of a cleaning business or are interested in becoming one but do not know where to start, getting advice from experienced professionals is worthwhile. Here are ten pro tips from Corvus Franchise Owners and employees on cleaning, disinfecting, and business ownership:

On Cleaning and Disinfecting

  1. Understanding the distinction between cleaning and disinfecting enables you to provide high-quality cleaning services and better explain to customers the importance of your services. Cleaning removes dirt, dust, and debris from surfaces or objects while disinfecting uses chemicals- aka disinfectants- to kill germs on surfaces and objects. Traditional cleaning methods like using soap and water can decrease how much a virus is on the surface, but you must apply a disinfectant to kill it completely. As well, it is critical to allow sufficient dwell time before wiping the disinfectant off.
  2. Restroom floors should be a significant focal point during every clean. Not only are restroom floors the culprit of bathroom odors, but they are also susceptible to becoming discolored without proper maintenance. In addition to cleaning, be sure to disinfect the bathroom floors to kill bacteria and odor thoroughly. You can use products like antimicrobial urine mats to protect floors from staining and reduce odors and bacteria.
  3. Hard water buildup is tough to remove, so it is best to prevent it from happening in the first place. Be sure to give extra attention to any areas in a facility where hard water is likely to build up over time, such as faucets and toilets. If you encounter hard water buildup, pumice stone and Scotch Brite Heavy Duty scouring pads are popular tools for removing the building.
  4. For a cleaning product to be effective, you have to let it interact with the soiled area and material. Most people dunk their mops into their buckets, run the fibers over the area and call it a day…, but that does not fully take care of sanitizing or killing the odor. Instead, you should adequately dilute the chemical, apply it, and let it sit for the appropriate amount of time. Typically this time is between 3-5 minutes, but it is always a good idea to carefully read the instructions to be sure.
  5. Proper mop hygiene prevents the spread of germs and increases their longevity. Never leave a mop head sitting in water overnight as it weakens the mop fibers and encourages bacterial growth. Wash your mop and bucket after every use and allow it to fully dry. Replace your mop heads when they show signs of wear and tear. These signs include frayed edges, pieces of the mop are falling off, and severe discoloration.

 

On Business Ownership

  1. Learning from people in your field who have already succeeded is a great way to excel in business. By partnering with a commercial cleaning franchisor like Corvus, you are joining a network of cleaning professionals who share similar goals and aspirations. You will have the opportunity to speak with other Franchise Owners on matters such as strategies for maximizing profit, improving efficiency, acquiring extra one-time work, and creating a work-life balance.
  2. Many cleaning professionals bring a cleaning checklist to their customer accounts. A tangible list allows you to keep track of your cleaning specs and helps you remember tasks that are not a part of your regular cleaning routine (like a one-time electrostatic spray or once a month high dusting). We suggest leaving space on your checklist to document matters such as customer feedback or cleaning hot spots.
  3. Save money by monitoring your chemical usage and maintaining equipment. Keeping track of inventory prevents you from running out of supplies and prepares you for upcoming expenses. Follow proper maintenance procedures of your equipment to increase the longevity of use and provide better service.
  4. When you work hard and take pride in your work, receiving negative feedback can feel discouraging. Rather than letting it bring you down, see it as a learning opportunity. Owning your mistake and doing what you can to make it right shows that you are committed to the quality of your services, ultimately leading to the likelihood of customer loyalty and retention.
  5. As a business owner, it is your responsibility to ensure customer accounts are cleaned correctly and on time. But sometimes “life happens,”… which is why Corvus recommends having a backup cleaning crew who can take your place as needed. It is a good idea for your team to accompany you on several cleans beforehand and assure that all necessary background checks have cleared. That way, your crew understands what the customer expects from their cleaning service and can be ready to fill in at short notice.

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About Corvus Janitorial Systems

Founded in 2004 to Make Lives Better, Corvus Janitorial Systems offers professional commercial cleaning and disinfecting services to a wide variety of businesses throughout the United States. The nationally recognized Corvus brand and proprietary systems have helped our network of dedicated, local Franchisees succeed in their business goals and achieve independence, security, and freedom. Contact us today for more information on franchise opportunities with Corvus.