Commercial Cleaning

Surprising yet Common Employee Hand Washing Mistakes

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Educating your employees on what they can do to contribute to maintaining a clean and germ-free workspace should be part of a company-wide cleaning strategy, which should augment your outsourced, Corvus Janitorial Systems cleaning program. Specifically, while our nightly crews are disinfecting, sanitizing and removing debris from high touch and contamination areas, there is a lot “day shift” can do too. According to Jonathan Frias, Regional Director of Corvus of Denver, “it’s a noticeable effect when our client partner establishes proper cleaning methods and techniques to protect their employees. Also, it really makes a big difference in terms of protecting the integrity of the building’s floors and fixtures”.

This roots down to things as simple as the proper way to wash hands. Something we all learned in kindergarten, perhaps incorrectly. A simple set of handwashing techniques can save an organization from a lot of headache. Listing the following criteria in restrooms is a great way to intervene and stop contamination in areas that have already been cleaned. Elaborating on the general handwashing sign “Employees Must Wash Hands” is a tool to ensure their hand washing process is complete and thorough. Public restrooms are filled with germs, and despite cleaning it regularly, germs will be constantly spread. The following handwashing steps will help you get ahead of the bacteria!

  1. Handwashing time: make sure you’re washing long enough: In a rushed work-day, it’s common to skimp on taking the time to wash hands long enough. Did you know that the majority of people (95%) only wash their hands for 5-10 seconds? The minimum time to wash hands should be 20-30 seconds. Try singing the ABC’s to guarantee the length of time.
  2. Thinking that Hand Sanitizer is as good as soap: The alcohol in hand sanitizers is what is thought to kill germs, although multiple factors impact the success. Applying these small volumes of alcohol to the hands is not more effective than washing with soap and water.
  3. Believing that Hot Water Kills more Germs: There is actually no evidence that hot water kills more germs than cold water! This is a common misconception. Scientists with the Joint Bank Group/Fund Health Services Department pointed out that various temperatures had “no effect on transient or resident bacterial reduction.” In fact, washing with hot water can actually increase the “irritant capacity” of some soaps, causing contact dermatitis. The usage of tepid water instead of hot water also has economic benefits. If cold feels good to you, don’t hesitate. Lukewarm is a true happy medium and will kill the same amount of pathogens!
  4. Being Guilty of Not Washing Your Hands often Enough: Are you washing when no one is looking? Don’t cheat yourself and jeopardize others out of laziness. A study from Michigan State University proved that 10% out of the 3,100 participants didn’t wash at all. It is equally important to wash after handling garbage, coming to work from the gym, or arriving after using public transportation. These are all culprits that contribute to spreading invading bacteria that the average employee isn’t thinking of.
  5. Skipping Soap Completely: Some people think that water is enough. It’s not! If you’re going to be rinsing your hands, you may as well take the nanosecond to include the soap and do the job right.
  6. Not Drying Completely: Bacteria and yeast thrive on moisture! Despite using soap and the proper temperature of water, if you don’t seal the deal by drying completely, you leave yourself susceptible to future contamination. No one wants to be a bacteria magnet!
  7. Touching Public Bathroom Surfaces Faucets and restroom counters are breeding grounds for germs. Upon completing washing your hands the right way, be sure to exit in a way to avoid instant contamination. Use a paper towel to shut off faucets and to open the door on the way out.

Corvus can provide you the materials and services needed to thoroughly clean office environment, but are services are so much more effective with your support.  Educate and enforce good hygiene habits. Raising awareness and encouraging employees to be mindful of the minor details will prevent sick days and future messes.

 

Spring Cleaning Wisdom for your Office

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The weather is changing, the days are longer, moods are better. Suddenly there is more sunlight, exposing all of the dust on your desk, stains from winter-cold coffee stand out, and the floors just look dull! Sending out a spring cleaning office memo is great, but often not enough to make sure the job gets done. Take advice for cleaning on a smaller scale from those who clean on a larger scale. Corvus asked teammates from around the country to share their insights and spring cleaning office space tips to assist your organization’s efforts.

1. Teamwork makes the dirty-work, clean:

“It is something that must be done, why not make it fun?” remarks Jonathan Frias – Corvus of Denver Regional Director. “Whether it’s in our own regional office at Corvus of Denver or in a client facility, we often perform “Spring cleaning impact cleans” and pull additional crews in to knockout the job.  It is important to set aside an actual window so those responsible are held accountable and the spring cleaning gets done. Turn it into a treat, such as a happy hour at the end of the day, or a company wide donuts and coffee morning. The energy will be contagious, and this will ensure the cleaning actually happens”.

2. Declutter by keeping what you need at arm’s length:

Getting to the edges, ledgers and hard to reach spots for dusting and disinfecting is high on the list of spring cleaning tasks, noted Corvus of New Orleans Senior Account Rep, Reed Warren.  The old coffee cups must go, essentials only! Corvus recommends making organization a priority. Dedicate a corner or a drawer for the personal and sentimental items. The tools you use daily such as the pen, highlighter, stapler, etc. should be the most accessible. The clutter is distracting!

3. Give back:

Provide a few boxes for the Goodwill or donation boxes! This will encourage declutter of unnecessary items and turn a problem for you into a profit for someone else (submitted by Corvus of New Orleans).

4. Time to Care for Carpets:

During the long Midwest winter, client employees understandably quaff a disproportionately large amount of hot beverages to keep them warm and restored…problem is those liquids often end up staining carpets, traffic areas, and can get pressed into the floor by office chair wheels.  Corvus of St. Louis Director of Operations, Louis Kline, makes a habit of checking with all customers during the spring to schedule an array of carpet cleaning work – from bonnet cleaning, to high-traffic area hot water extraction, to dry method carpet cleaning, to complete extraction carpet cleaning.  “It’s a good time to knock out carpet cleaning because we’re finally comfortable that the weather is turning, and the work won’t have to be re-performed. Plus, most of our customers have been with us an average of five years, and it’s just become part of our routine to not only clean the carpets, but to ensure the client doesn’t have to spend on replacing that material as a result of lack of care”.

5. Dust busting:

Corvus of Jacksonville recommends replacing all air vents and filters from high and low intake and outtake ventilation systems.  Regardless of whether your battling Midwest winters or on the verge of confronting blistering Florida or Louisiana summer heat, facilities put their HVAC units into overdrive which in turn pushes dust, particles and dander through those hard working ducts.   And while high and low dusting and vacuuming of intake vents needs to be part of a regular cleaning schedule, the fact remains that filters and vents need replacing, decluttering and cleaning. The combination of high and low dusting and mechanical / filter changes greatly reduces distribution of dust particles and dander, which leads to a healthier, cleaner and more productive workplace.

Corvus is a firm believer that what you do on a small scale spreads to the larger scale. A clean workspace makes for a clean head-space. As a business owner, you lead by example and by education. Share these tips with your staff!

Contributors: Corvus of New Orleans, Corvus of Jacksonville, Corvus of Denver, Corvus of St. Louis, Jonathan Frias, Louis Kline

Q & A with New Orleans Regional Director

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Interview with Corvus of New Orleans Regional Director and 4th Generation Resident Tommy Petagna

 

Tommy, can you tell us a little about Corvus of New Orleans and its background?

Tommy: Absolutely. Well, I’m actually approaching my ten-year anniversary as the Regional Director of the New Orleans region, and while that may seem like a long time, the truth is those ten years have really flown by. It has been an honor and a thrill to do my part in growing our local New Orleans franchise base and to provide commercial cleaning services to businesses here in town.

 

Q: Are you originally from the New Orleans area?

I was born and raised here, and I am proud to be a part of the fourth generation of my family to call New Orleans home… so to be contributing and supporting entrepreneurial growth in an area I love so dearly has been more satisfying than I can adequately express.

 

Q: When you started out, did you inherit a base of accounts and franchisees?

Tommy: No, we started the operation from scratch; no accounts, no franchisees, no customers. That was tough, of course, but in building the operation and empowering franchisees and servicing customers, you really gain a sense of pride in terms of what we’re trying to achieve. Plus, it has allowed our regional support team to connect in a super relevant and powerful way with our entrepreneurs and franchisees.

 

Q: How so?

Being a business owner is rewarding, of course, but full of hardships and obstacles. Due to the fact that we built our business from the ground up, I think we can really relate to and provide superior support to our janitorial franchisees who embark on that same journey. A way to put it might be: we’re not just talking the talk, because we’ve walked the walk.

 

Q: And what is it that you’re trying to achieve?

Tommy: Our goal is to add value and make the lives of our stakeholders better. That sounds trite, maybe, but if our customer facilities are clean, hygienic and vibrant, those businesses or organizations – and their employees and customers – flourish. If the environment we help facilitate benefits the individuals who are a part of that organization, we’ve made a difference and that’s really our goal. Of course, we’re nothing without our vast network of franchised cleaning operators, and it’s our mission to help those valued partners grow and prosper.

 

Q: That’s a unique take on commercial cleaning!

Tommy: Maybe, but if you approach what you’re doing with passion and purpose, you can always make a difference.

 

Q: Can you talk about some of the hardships you’ve faced?

Anyone who has founded, and operated a business knows there are almost too many obstacles to mention. But what leaps out at me is when you’re unfairly characterized. If we fail a customer or franchisee, we absolutely want to take responsibility for our role, but often times, especially in the case of a less-than-successful franchisee, blame is assigned directly to us…and even in ways that are not close to being factually accurate.

That said, those situations have been few and far between in our decade of operation, and as a rule we focus on the positive partnerships and successes we’ve enjoyed with our commercial cleaning franchisees, customers, vendors and employees.

 

Q: Switching gears, can you tell us how you help structure the scope of service for client office cleaning services?

Tommy: The important thing to do is to listen, question and observe. What I mean is, often clients have a sense for how often they need cleaning and what type of cleaning specifications they need or want for their facility. And of course, you need to incorporate those factors into your quote, but all too often cleaning companies and janitorial services simply take orders and generate one size fits all bids as opposed to providing a consultative approach to designing a customized workplace cleaning regime. So, in addition to incorporating the client’s needs, by observing the facility and asking questions, we’ll propose additional service specifications or, alternatively, eliminate some which in turn reduces the cost of service, saving clients money.

 

Q: Can you give us some examples of observations you try to make or questions you pose?

Tommy: Sure. For instance, you always want to understand the hot spots in a facility. Is there a section of the building which causes more frustration in terms of cleaning than others…which might be due to actual materials (as in floor type) or traffic patterns? Are there departments or individual work spaces that need more attention? By finding these answers and addressing those issues through work specs, we can provide a better clean and alleviate the stress the point person of the facility may have otherwise endured.

 

Q: What do you mean by that last comment?

Tommy: In many instances, if not all, our points of contact for cleaning services have a variety of other duties and responsibilities. If the nightly cleaning service is failing, that consumes her or his time, which detracts from their other obligations. We remind ourselves that our contact for office cleaning “die a death of a thousand cuts”, if the number of those cuts by providing a reliable, highly effective workplace clean, we’ve made that contacts job a little easier…and that really does make his or her life better.

 

Q: What is important for prospective office cleaning clients to know about the process of hiring a cleaning company?

Tommy: I can answer that generally and also give specifics in terms of what we at Corvus of New Orleans do. Generally, clients should make sure their service is licensed, bonded and insured. That’s just critical and often overlooked. Second, clients need to know what the quality control process is for the firm and how the company communicates with the client. In the commercial cleaning business, things can and do go wrong. It doesn’t matter what company it is because any service dependent on humans can run into problems. The key is how the service fixes the problem, and that relates to communication, follow up, and, most importantly, relationships. So, you want to understand how QC and operational oversight work. Then of course you want to make sure the cleaning company has the tools and means to provide service from skill of the franchisee to commercial grade equipment to effective solutions for the right material type. The company needs to possess the ability and resources to get the office or workspace clean.

In terms of Corvus of New Orleans, in addition to what I just described, we emphasize that the service specifications are entirely customizable and editable. By that I mean that we work with the client to make sure the cleaning specifications for the office space match their janitorial needs and their budget. One size does not fit all and ensuring that clients know we can add, delete or edit our service offering to get them to the right place is critical. Also, we can always perform additional service during times of year when a firm simply needs more attention…and then ratchet back when that need subsides. Basically, we try to do whatever is necessary for clients to meet their office cleaning needs.

 

Q: You refer to office cleaning, but I assume you provide janitorial services to all types of facilities, correct?

Tommy: That’s exactly right. You end up defaulting to the term office cleaning or commercial cleaning or janitorial services, but really, we provide services that clean any type of facility, during or after hours of operations. We clean industrial plants, schools, day cares, places of worship, car dealerships, medical offices, multi-tenant offices, banks, you name it. The only facility type we don’t clean, however, are residential properties.

 

Q: Another change of gears, you mentioned that you are nothing without your Franchisees. Can you elaborate?

Tommy: Absolutely. Corvus uses a franchise model, so customers receive cleaning from any one of our extensive networks of small, owner operator franchise cleaning companies. Folks come to us to help them start, develop and grow their own small businesses; with our help, support and resources, of course. And, yes, we really exist to serve our franchisees and to help them succeed. That’s what I meant. I know we have one of the most outstanding and capable roster of franchisees in the industry. Of course, I am biased! But for ten years, I’ve watched the entrepreneurial spirit take hold and work here in New Orleans. Franchisees like Denice Lee, Latrice Dillion and Vernell Briscoe blow me away with their discipline, fortitude and vision… just to name a few. Yes, our franchisees are simply the heart and soul of our operation, and frankly, inspiring to our team…by the way, to be clear, those are three out of scores of other outstanding entrepreneurs which make up Corvus of New Orleans.

 
Corvus of New Orleans
2332 Severn Avenue
Suite 200
Metaire, LA 70001
504-304-8323
info@corvusjanitorial.com

How to Prevent Office Allergies

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Allergy prevention tips from Tommy Petagna of Corvus of New Orleans

What’s the need for allergy prevention in the office?

Allergies are an ailment that affect many in the American workforce. Allergic disease (including Asthma) is the sixth leading chronic disease in our country, affecting more than 30% of US adults, and in 2022 approximately 8% of adults in the United States had hay fever. According to the American College of Allergy, Asthma, and Immunology, “Allergic rhinitis, often called hay fever, is a common condition that causes symptoms such as sneezing, stuffy nose, runny nose, watery eyes and itching of the nose, eyes or the roof of the mouth”. You may have hay fever and not even know it!

As many as 4 million workdays a year are lost due to hay fever, and people with asthma will miss approximately five workdays per year because of their disease. On average, Americans will spend about 90% of their lives indoors. With that being said, it is important that work facilities are properly maintained in order to ensure a productive, healthy work environment for employees. With a few simple steps, business owners and managers can improve allergy prevention in the office.

Allergy prevention tips

Check your office air filter regularly

Heating, ventilation, and air conditioning (HVAC) systems create a comfortable work environment, however they can be a source of air contaminants in the office if they are not properly maintained. Air filters can become dirty and clogged, which can lead to even more allergens entering the office than simply not having an air filtration system.

To avoid a dirty air filter, regular inspections should be done. Checking the air filter once a month is a good rule of thumb, but checks should be done more frequently during peak allergy season.

Go Green: Plants lead the way in dust allergy prevention

Phytoremediation is the use of live plants to clean soil, water, and, of course, the air of contaminates. According to researchers from the University of Technology, Sydney, “Potted plants can provide an efficient, self-regulating, low-cost, sustainable bioremediation system for indoor air pollution”.

Plants absorb air pollutants through their stomata and via microorganisms living in their soil. Only adding plants to your office will not be a sufficient method to make your office allergen free, but adding plants along with an air filtration system is a good strategy to office allergy prevention.

Steer clear of feather dusters – they do more to harm allergy prevention than to help

Feather dusters have been widely used since their inception in 1870. From maids, to moms, to janitors, the feather duster has been a go-to tool for cleaners across the board. Feather dusters may have been the cream of the crop for dusting in the 1800s. However, as times have changed, more effective dusting tools have come into circulation. If allergy prevention is a main concern, a feather duster, which oftentimes simply scatter dust off of surfaces and into the air, is not the way to go.

Dusty offices lead to dusty office allergies. Other cleaning supplies, such as microfiber clothes, electrostatic clothes, backpack vacuums, and extendable microfiber dusters will do a much better job of dust removal. Don’t be a victim of the appeal to tradition fallacy and continue to use feather dusters; they may actually increase the amount of dust in the air and will hinder allergy prevention in the office.

Vacuuming and carpet cleaning is key to allergy prevention

Everyone knows that regular carpet vacuuming is needed in an office setting, but the carpet is not the only surface that requires regular vacuuming. For example, cubicles often have carpeted walls, which can trap dust right near employees’ faces. These walls must be vacuumed regularly to prevent the inhalation of dust day in and day out. Any curtains, shades or draperies should also be vacuumed regularly. Furniture such as desks, chairs, and tables should be moved while vacuuming in order to ensure a complete clean.

For hard to reach and awkward areas, there are countless universal dusting attachments available for both regular and backpack vacuums. Carpet cleaning should be used in addition to vacuuming to rid carpets of allergens. When carpet cleaning, it is best to use low-moisture or dry carpet cleaning techniques. Traditional carpet shampooing leaves behind lots of moisture than can lead to the growth of mold and increase dust mites.

We can help you with office allergy prevention!

At Corvus Janitorial, we know the importance of maintaining an allergen-free facility. Our professionals have the skills, tools, and technical know-how to service your office with the highest quality possible. Let us help you with our professional cleaning services…contact us today for a free quote!

Tommy Petagna
Corvus Janitorial of New Orleans
2332 Severn Ave. Ste. 200
Metairie, LA 70001
tpetagna@corvusjanitorial.com
504-304-8323

Restroom Odor Busting Techniques for Educational Facilities

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Corvus of Chicago Janitorial Franchisee Marquette Dewitt and Corvus of Chicago Director of Operations Mario Rodriguez collaborated to provide perspective and tips on some of the most challenging and important aspects of providing outsourced janitorial services to schools, daycares and education oriented facilities.

To address restroom odor, Start with the floor

No facility, regardless of its mission, wants any type of odor within their four walls and certainly not in the restroom areas. Yet as it relates to pre-schools, day care facilities, or schools at large, odors in restrooms can foul the feel of the entire institution, impacting students, and teachers, as well as prospective students and their families. According to Mario and Marquette, a major obstacle to ensuring an odorless restroom is connected to the technique used in addressing flooring in those areas.

Because of high traffic and the need for a strong material to manage traffic patterns and heavy use, most school restroom floors are comprised of ceramic tile and grout. The trouble is that waste, liquid and other odor generating materials seep into porous grout, taking up permanent residence. In such cases, typical damp mopping won’t do the trick, nor will wet mopping.

The key to reducing, if not eliminating, ongoing restroom odor has more to do with four essential cleaning techniques:

Time
Product
Agitation
Pick Up

What is meant by this?

Proper Cleaning Technique Matters

  1. “In order for a cleaning product to be effective, you’ve got to let it interact with the soiled area and material”, remarked Mr. Dewitt, “most people dunk their mops in their buckets, run the fibers over the area and call it a day…but that doesn’t really take care of sanitizing or killing the odor”. Instead, janitorial contractors need to apply the chemical – in an appropriately diluted manner – and let it sit, engaging the target, for 3 – 5 minutes. “With my accounts and my team, I’ll make and apply the diluted cleaning product to areas around toilets or commodes, then address trash, mirrors, dusting or surface areas, giving the chemical time to attack the soiled area”, Marquette said.
  2. It’s critical to use the proper cleaning chemicals when eliminating odors. According to Mario, “a typical floor cleaner or even specialty sanitizer won’t do the trick. That’s because, in most cases, urine is the culprit of odors in restrooms…and to be honest and frank, it’s usually the gent’s restroom that causes problems. ” Employing a product with an enzyme that consumes any type of “organic” material is the key to destroying odors produced by those materials. “We tend to use Spartan products like ‘Digester’ or ‘Nature’s Way’, as we’ve used the line for years and have a great relationship with our supplier, Seaway, but all the other major brands carry a similar type of product,” offered Mr. Rodriguez.
  3. “You have to get in there and deck brush the area,” stated Marquette. Manually agitating the area to ensure the enzyme mixes and consumes the organic matter is critical. In fact, without forcing the interaction, the product remains on the top surface of the soiled area, and does not seep into the porous areas. Especially as it relates to grout floor material, or any material with any degree of permeability, one has to agitate, which in turn can be done with a deck brush, smaller hand-held brush or a more robust slow speed floor machine.
  4. Clean Water and Chemicals for Clean Floors The last step to successfully eliminating odor is a thorough “pick up process”. Janitorial contractors have to change out mop water and chemicals, filling a new bucket with the clean solution. They must “pick up” and rinse water, mopping the area to absorb the chemicals and the now reduced organic material. “Ideally one can wet or “flood mop” then either use a wet-dry vac to pick up the soiled waste water or squeegee excess liquid into the drain which ought to be available in the restroom environment. With my franchise, that’s the method we use for picking up, but occasionally the time frame or window for cleaning won’t allow for that method”, offered Marquette.

 

While many other methods and techniques exist to help battle urine odors and restroom odors in general, those four keys will significantly help bust restroom odor! Time, Enzyme/Chemical, Agitation, Pick Up.
Thanks to Corvus of Chicago Janitorial Franchisee, Marquette Dewitt and Director of Operations, Mario Rodriguez!

Corvus of Chicago – 773-276-2227