Commercial Cleaning

How to Acquire Commercial Cleaning Contracts and Customers

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In our last post, “How and Why to Start an Office Cleaning Business”, the Corvus Janitorial team outlined steps entrepreneurs should take to open a cleaning business and provided an analysis of the industry. In the second entry of our two-part series presenting the facts of operating a business in the commercial cleaning industry, we provide a how-to for acquiring office cleaning contracts along with the considerations that ought to go into the process.

Once an individual has created the foundations of their office cleaning business by organizing the entity, purchasing necessary tools and determining a marketing strategy, it is time to start selling janitorial services. Regardless of which industries a company chooses to service and the cleaning programs they offer, the basic methods and time frames around winning customer accounts is relatively similar. That being said, certain standard considerations exist that all office cleaning owners should think about.

 

Getting Cleaning Contracts: Which Facilities to Clean?

First, determining what type of facility you wish to target is critical, and when selecting facility types it’s important to think about how facilities and industries differ. For instance, light industrial or manufacturing facilities likely require a less detailed level of service than a medical office or day care facility. The facility cleaning needs change with the organization’s varying purposes. An organization tasked with the welfare of infants will have far different needs than an organization tasked with distributing cardboard boxes.

In thinking about what types of customers you want to pursue, think about your skills, strengths and weaknesses…determining what suits your skillset best will help you identify your ideal customers. Some companies may not need or want recurring janitorial services, but they may require special event cleaning after an office party. As with recurring commercial cleaning contracts, special event clean up contracts will have a wide variety of needs, and the entrepreneur must decide which of these opportunities to go after.

 

Clean Close – Travel, Expenses, Logistics

Second, travel and logistics should play a role in selecting clients to target. Travel time represents a real cost in terms of money and your time and should not be overlooked in deciding which types of contracts your office cleaning business wants to target. It is highly advisable to calculate the cost associated with traveling to client accounts. Moreover, researching areas where your target accounts can be found and selling to areas of closer proximity is very important. Clustering your cleaning accounts in geographic locations that are close to one another will reduce your commute time and the associated costs, as well as limit the chance of a missed clean due to traffic or other unforeseen and uncontrollable circumstances.

 

Types of Office Cleaning Services

Third, creating a menu of the services your office cleaning company intends to provide is important in terms of selling and pricing your cleaning contracts. Variables such as how often per week or per month you intend to offer service will impact not only your time commitment but also the cost the customer will pay for your services.

Another variable to consider is the level of cleaning you intend to provide on a nightly, weekly or monthly basis. For instance, you may elect to provide weekly high dusting in your cleaning contracts, or you might decide to provide high dusting every night. In the second case, your cleaning company will be spending more time in the client facility to perform high dusting, thereby driving your personal cost higher – which in turn should be passed on to the client.

 

How to Get Cleaning Contracts: Tools to Use

Traditional Sales Channels

After you have identified your ideal customer, decided which geographic area(s) to target, and defined your service offerings, it is time to begin selling contracts. Traditionally, the most effective and cost-efficient way to get commercial cleaning contracts is by picking up the phone and dialing, aka cold calling. If you already have a network with local business owners or office managers, tapping this network is a great place to start selling.

Once you establish a base of satisfied customers, you can ask them to refer you to other businesses in their building, network, or industry. Word-of-mouth referrals are a strong vote of confidence for your brand and will make selling contracts to new clients much easier. Cold calling, networking and customer referrals can help jumpstart your business, however they cannot ensure consistent, stable growth in the long run.

Marketing a Cleaning Business

Additional marketing efforts are necessary if you aim to acquire a large customer base. Fliers and pamphlets are a time-tested and relatively low-cost method to spread the word about your cleaning company. Contacting and building relationships with real estate agents and property managers is another great way to obtain customer contracts. Classified ads in newspapers are also an effective source to sell cleaning contracts, and classified ads are much cheaper than larger newspaper ads. In the age of the internet, a digital marketing strategy is critical to be a true competitor in the commercial cleaning industry.

Increasingly, businesses are turning to the web and social media to find and hire professional cleaners. An established online presence is important to winning customer contracts, and the foundation of this presence is creating a website for your cleaning company. An effective website will showcase your service offerings, provide information about your business, and tell your brand’s story. Make sure to include contact information on your website – inbound web traffic are likely high potential cleaning contract prospects.

 

How to Price Commercial Cleaning Contracts

Frequency and scope of service (or level of service) ultimately will determine how to price a cleaning contract. If you intend to service a restaurant or bar, for example, there is a big difference between cleaning the dining area and cleaning the kitchen. In the latter case, a much more intensive clean will be required, as the customer will expect an absolutely spotless kitchen. These elevated expectations should be reflected in the contract.

Ultimately, you should take a consultative approach to understanding client expectations, customizing cleaning schedules, determining the frequency and scope of work to suit the facility needs and client desires, generating a cleaning contract with terms, and outlining conditions and pricing to match the client’s desires.

 

Collecting Money from Office Cleaning Customers

Finally, creating a billing schedule and agreement represents an often-overlooked aspect of starting an office cleaning business. On the one hand, launching a cleaning company and getting clients can be fun and exhilarating, but the end goal is to create financial security and additional income. Therefore, no process is more important than building policies for billing and collecting money owed from customers.

Generally speaking, office cleaning companies offer “terms” to clients in the cleaning contract. What this means is a cleaning company may ask to be paid at a specified date following the receipt of the invoice that corresponds to delivery of service. For instance, net 30 indicates the customer must pay the office cleaning company 30 days after receipt of the invoice, net 10 indicates payment is to be expected 10 days following receipt of invoice and so on and so forth. Depending on your savings and capital reserves, you should select a payment term that ensures a steady flow of incoming funds which you’ll need to replenish supplies, continue marketing your service and, best of all, set aside to increase your savings. Cash flow is king and establishing terms to meet your company’s cash flow needs is a key to success.

 

Conclusion

At the end of the day, the success of any business is determined by how much and how often they are able to sell. Above all else, consistency is crucial to building, growing, and maintaining a profitable commercial cleaning business. Therefore, having systems in place for sales, marketing, and collections is highly recommended to any business owner who aims to make a profit. Determining your service offerings and identifying your target customer and market are only the first steps to operating a successful commercial cleaning company.

The development of a marketing strategy is ultimately how you will acquire customer cleaning contracts, and you must also build out a system to price contracts, distribute bids, and collect money from clients. Getting cleaning contracts – and retaining them – is by no means an easy task, but with the right systems in place, a commercial cleaning business can provide consistent and reliable income to a hungry entrepreneur.

How and Why to Start an Office Cleaning Business

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In this post, the first of two pertaining to operating a business in the commercial cleaning industry, we provide high level steps that individuals should follow in order to open an office cleaning business, as well as certain personal considerations to reflect upon, such as the individual’s preferences and their unique personal goals. Every new business venture entails varying degrees of risk, and a potential business owner should assess their capabilities, capacity, and risk tolerance before making a decision.

In today’s economy, traditional employment options are being disrupted by a shift toward business ownership and entrepreneurial opportunities. Increasingly, people who would have remained content working jobs for large or small companies are taking matters into their own hands, and it is estimated that over 27 million Americans will be self-employed by 2020. On either a full or part time basis, businesses are being formed to provide the freedom and independence that come with business ownership, as well as the financial security afforded from owning one’s own business.

As the entrepreneurship trend continues and increases in scope, more and more people are electing to take advantage of the attractive characteristics associated with the janitorial services industry and are opening their own office cleaning businesses. Specifically, entrepreneurs are attracted to the cleaning industry’s low overhead model, recurring and reliable revenue streams, lower capital requirements in terms of launching, and the industry’s overarching stability. According to the United States Bureau of Labor Statistics, the commercial cleaning services industry is expected to grow by 7% in the next 10 years, 2% above the national average, meaning the actual market size and its long term growth prospects make opening a professional cleaning business that much more interesting and exciting.

 

Why the Office Cleaning Industry?

Starting an office cleaning business has become increasingly popular due to several basic traits associated with the industry. First, owners of commercial janitorial services companies are able to customize the amount of resources, both in money and time, they wish to direct towards their business. While some office cleaning owners operate their businesses with the intent of directing 100% of their time towards running their business, others do so on a part time or even fractional basis. An office cleaning company can be a great side-hustle for a motivated individual looking to add some supplemental cash to their existing income. Whether you want to build a large, full-time business or simply make some additional money to supplement your existing income, a commercial cleaning business can be tailored to meet each person’s specific goals and lifestyle.

Many potential entrepreneurs are deterred from starting their own businesses because of barriers to entry such as high startup capital requirements, strong existing brand loyalty to established competitor companies, or vigorous legal restrictions imposed by governments (licensing fees, patents, etc.). Office cleaning alleviates these concerns. Unlike manufacturing or other capital-intensive businesses (if someone wanted to manufacture wrenches, they would need to invest in a factory, equipment and inventory before even selling a single wrench), starting a janitorial business requires relatively low startup capital and minimal ongoing overhead requirements. This reduced financial barrier to entry has made office cleaning businesses of great interest to entrepreneurs. Additionally, commercial cleaners can customize the volume of service they choose to provide, and that flexibility makes the professional cleaning business very attractive. For instance, a paralegal looking to make some extra cash to pay off student loans or credit card debt, or simply to have some additional spending money, could start their own cleaning business.

While possessing custodial or janitorial expertise and technical skills are of course important, relatively speaking, office cleaning requires less initial know-how than certain other industries such as becoming a plumber or an electrician. Recession resistance is another attractive trait of the cleaning industry – businesses will always need someone to clean. In fact, companies are more likely to reduce their in-house cleaning staff during a recession and outsource the labor to a professional cleaning company. With unrivaled flexibility and unwavering demand, commercial office cleaning is a time-tested and established profession for hard-working individuals looking to go into business on their own.

 

Opening Your Office Cleaning Business: Entity Creation

The first step to opening your commercial cleaning business relates to organizing your business. Many entrepreneurs elect to operate their businesses as individuals (sole proprietorships), while others incorporate using a number of different types of legal entities to do so. Limited Liability Companies, or LLCs, and S-Corps are examples of different types of entities a business owner might choose through which to operate their business. Each type of entity conveys varying tax advantages and disadvantages to the business owner. Because every individual’s personal financial situation is different, as are their business objectives, it is always wise to consult an accountant or tax adviser to determine what structure best suits the owner’s needs. Online resources like LegalZoom and Fundera offer some free insight into the pros and cons of different business structures.

 

Professional Cleaning Industry Startup Costs

Whatever organization structure one chooses, a certain amount of startup capital is required to launch a business in the office cleaning industry. Costs to start your personal business include initial administrative costs like paying for professional advice in terms of structure, filing fees and licenses. You will also need to purchase the proper supplies and equipment to meet your clients’ needs. Finally, your business will need funds for marketing and branding, as these are both critical aspects of running a business.

Commercial Cleaning Supplies

The owner of a cleaning business will need supplies and materials to get started. The level of investment depends on the individual business owner’s objectives and how they intend to market their janitorial business, but certain necessities exist. No matter what the business objectives are, savings need to be set aside to purchase cleaning chemicals and equipment. An office cleaning business of any size will typically require a neutral floor cleaning solution, a sanitary solution for disinfecting planes and horizontal surfaces, a chemical to clean, sanitize and disinfect commodes or restroom fixtures, as well as glass cleaner and other miscellaneous supplies. A list of well-regarded cleaning chemical lines can be found at the bottom of this piece.

Commercial Grade Equipment

On the equipment side, to provide the most basic office cleaning services, a company will need vacuums, brooms, mops, mop heads and mop bucket wringer combos, in addition to spray bottles and rags. While some equipment can be purchased once and replaced on a longer-term cadence – such as brooms, mop bucket and ringers – other equipment such as mop heads and rags must be replaced frequently so that soiled or dirty mop heads and rags aren’t used. Of course, maintaining equipment and washing dirty applicants will increase the usefulness of the equipment, and it is important to mentally prepare for the ongoing cost of purchasing additional supplies and equipment.

For more intensive commercial cleaning specifications or contracts, additional equipment may be called for which typically is far more expensive than basic materials. For instance, some cleaning contracts require ongoing upkeep of hard floors or carpets – typically referred to as a floor care program. Schools, for example, frequently use Vinyl Composition Tile (VCT) in hallways. The wear and tear from foot traffic may cause those floors to require a specialized program to maintain the look and protection of the floors. Specifically, the cleaning contract might need the cleaning service to buff, scrub and recoat and, eventually, strip and refinish the flooring. Intensive floor care programs call for equipment like high speed floor machines and slow speed scrubbers, as well as the chemicals required to perform that task. Again, whether or not a janitorial service requires these more expensive and specialized equipment and chemical stocks depends on the company’s aims and goals.
All of the supplies and equipment above can be easily purchased, though it is important that the business owner determines the amount of inventory, and therefore startup capital to allocate to supply purchases.

Marketing and Branding a Cleaning Business

The final aspect for an individual to consider when determining how much money to set aside for startup costs is branding and marketing spends. Will you create company uniforms with logos? Are you going to use a standard color to represent your company? Will you target customers the old fashion way of going door to door, or will you create and produce marketing materials such as fliers or pamphlets to get the word out about your cleaning company? Will you build a website and create customized email addresses, or forego that expenditure? All of these considerations are important to account for and have an impact on the amount of startup capital that will be required to open your cleaning business.

 

Conclusion

Individuals must consider numerous factors before opening for business, including the type of entity they want to start and the associated startup costs. Different structures will bear different costs, but all cleaning businesses must have essential supplies and equipment to begin servicing customers. Additionally, the owner of a cleaning company needs to decide who their customers will be and how they will target these customers.

Starting a business of any kind is risky and challenging, and any individual seeking to become a business owner should carefully consider the pros and cons of entrepreneurship as well as the risk associated with launching a business. However, with business ownership comes the potential for independence, financial security and a deep sense of accomplishment. Because starting a professional cleaning business requires less startup capital and ongoing overhead, is customizable based on the owner’s goals and objectives, and delivers a service that is recurring and relatively recession resistant, more and more individuals are opening office cleaning businesses.

 

Resources for Cleaning Businesses

There any many useful resources out there that the owner of a cleaning business can reference. The following are by no means an exhaustive list but are certainly a great starting point for the potential cleaning business owner. The International Sanitary Supply Association (ISSA) is a global trade organization of cleaning professionals, from cleaning supply manufacturers to distributors to cleaners themselves. ISSA is one of the leading resources for information, networking, education, commercial opportunities, and government advocacy for companies in the cleaning industry. If it’s cleaning supplies and equipment you are looking for, some great choices are Buckeye, Betco, Spartan, Bissell, and ProTeam.

Daycare Cleaning Service for your Facility

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The importance of daycare cleaning

It is known that young children are at a greater risk of exposure to toxins and germs than their adult counterparts. Common cold, the flu, coughs, sore throats and diarrhea are just a few of the illnesses that run rampant in daycare facilities. It is estimated that children in child care and school settings will have as many as 8 to 12 colds…each year. In addition, one of the most likely groups to get hepatitis A are children and workers in daycare centers. With this in mind, operations managers at daycare facilities must do all they can to maintain a safe and clean environment for the children in their care. Cleaning services for daycare facilities can be an answer for facility managers looking to ensure the most thorough clean.

 

Daycare cleaning procedures: Cleaning, sanitizing and disinfecting

Cleaning comes first in child care facilities

The first step to creating a germ and toxin free daycare facility is to clean. Cleaning removes dirt and other grime from surfaces. All surfaces, including windows, carpets, glass, doorknobs, bathrooms and toys should be scrubbed, washed and rinsed. Dirt can prevent sanitizers and disinfectants from working properly, so it is critical that all dirt is removed in this step. A mild detergent and water solution is best; avoid cleaning detergents with lots of chemicals. Green cleaning solutions are the best; they have less effect on human health and the environment than non-green alternatives.

Sanitize areas in your daycare facility that are touched by many hands or come into contact with food

Choosing the correct daycare cleaning supplies is important to maintain a healthy facility. In order to properly sanitize, you will need an appropriate sanitizer. Sanitizing lowers the number of germs on surfaces and objects to a safe level. Sanitizing is done using products called antimicrobials.
Antimicrobials are agents that kill microorganisms or inhibit their growth. Antimicrobials are intended to kill germs, making them pesticides. Because they are pesticides, caution must be used when using sanitizers in a child care setting, as these pesticides can be harmful to humans. For example, phenol, found in many common sanitizers and disinfectants such as Lysol and Pine-Sol, can cause many problems such as heart damage, respiratory damage, and liver, kidneys and eye damage. Any product used to sanitize or disinfect must be registered by the Environmental Protection Agency (EPA). The most commonly used sanitizer and disinfectant used in daycare facilities is bleach. Bleach is a good sanitizer because it is readily available, relatively inexpensive, easy to use and has a short killing time. Sanitize all door knobs, railings, faucets, and eating utensils.

Disinfect areas in your childcare facility that come into contact with bodily fluids

Sanitizing is great, but disinfecting all areas in your facility that come into contact with any bodily fluids is key to keeping the children in your care healthy. Disinfecting kills germs on surfaces and objects. Areas to disinfect include diaper changing areas, toilets, mouthed toys, water fountains and any other surface contaminated with blood or other fluids. Again, bleach is the most commonly used disinfectant. To properly disinfect, apply a disinfecting solution to an area and allow it to air dry for a few minutes. If the area is going to be used right away after disinfection, rinse the surface with a solution of soap and water.

 

Why use a cleaning service at your daycare facility?

Cleaning can be strenuous, time consuming and difficult. That’s why professional janitorial services may be your best option for cleaning your child care facility. Professional cleaners know what it takes to properly clean, sanitize and disinfect facilities, making the children in your care safer. At Corvus Janitorial, we have a plethora of professionals with years of experience cleaning daycare facilities. For more information on the services we offer to child care facilities, click here.

Surprising yet Common Employee Hand Washing Mistakes

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Educating your employees on what they can do to contribute to maintaining a clean and germ-free workspace should be part of a company-wide cleaning strategy, which should augment your outsourced, Corvus Janitorial Systems cleaning program. Specifically, while our nightly crews are disinfecting, sanitizing and removing debris from high touch and contamination areas, there is a lot “day shift” can do too. According to Jonathan Frias, Regional Director of Corvus of Denver, “it’s a noticeable effect when our client partner establishes proper cleaning methods and techniques to protect their employees. Also, it really makes a big difference in terms of protecting the integrity of the building’s floors and fixtures”.

This roots down to things as simple as the proper way to wash hands. Something we all learned in kindergarten, perhaps incorrectly. A simple set of handwashing techniques can save an organization from a lot of headache. Listing the following criteria in restrooms is a great way to intervene and stop contamination in areas that have already been cleaned. Elaborating on the general handwashing sign “Employees Must Wash Hands” is a tool to ensure their hand washing process is complete and thorough. Public restrooms are filled with germs, and despite cleaning it regularly, germs will be constantly spread. The following handwashing steps will help you get ahead of the bacteria!

  1. Handwashing time: make sure you’re washing long enough: In a rushed work-day, it’s common to skimp on taking the time to wash hands long enough. Did you know that the majority of people (95%) only wash their hands for 5-10 seconds? The minimum time to wash hands should be 20-30 seconds. Try singing the ABC’s to guarantee the length of time.
  2. Thinking that Hand Sanitizer is as good as soap: The alcohol in hand sanitizers is what is thought to kill germs, although multiple factors impact the success. Applying these small volumes of alcohol to the hands is not more effective than washing with soap and water.
  3. Believing that Hot Water Kills more Germs: There is actually no evidence that hot water kills more germs than cold water! This is a common misconception. Scientists with the Joint Bank Group/Fund Health Services Department pointed out that various temperatures had “no effect on transient or resident bacterial reduction.” In fact, washing with hot water can actually increase the “irritant capacity” of some soaps, causing contact dermatitis. The usage of tepid water instead of hot water also has economic benefits. If cold feels good to you, don’t hesitate. Lukewarm is a true happy medium and will kill the same amount of pathogens!
  4. Being Guilty of Not Washing Your Hands often Enough: Are you washing when no one is looking? Don’t cheat yourself and jeopardize others out of laziness. A study from Michigan State University proved that 10% out of the 3,100 participants didn’t wash at all. It is equally important to wash after handling garbage, coming to work from the gym, or arriving after using public transportation. These are all culprits that contribute to spreading invading bacteria that the average employee isn’t thinking of.
  5. Skipping Soap Completely: Some people think that water is enough. It’s not! If you’re going to be rinsing your hands, you may as well take the nanosecond to include the soap and do the job right.
  6. Not Drying Completely: Bacteria and yeast thrive on moisture! Despite using soap and the proper temperature of water, if you don’t seal the deal by drying completely, you leave yourself susceptible to future contamination. No one wants to be a bacteria magnet!
  7. Touching Public Bathroom Surfaces Faucets and restroom counters are breeding grounds for germs. Upon completing washing your hands the right way, be sure to exit in a way to avoid instant contamination. Use a paper towel to shut off faucets and to open the door on the way out.

Corvus can provide you the materials and services needed to thoroughly clean office environment, but are services are so much more effective with your support.  Educate and enforce good hygiene habits. Raising awareness and encouraging employees to be mindful of the minor details will prevent sick days and future messes.

 

Spring Cleaning Wisdom for your Office

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The weather is changing, the days are longer, moods are better. Suddenly there is more sunlight, exposing all of the dust on your desk, stains from winter-cold coffee stand out, and the floors just look dull! Sending out a spring cleaning office memo is great, but often not enough to make sure the job gets done. Take advice for cleaning on a smaller scale from those who clean on a larger scale. Corvus asked teammates from around the country to share their insights and spring cleaning office space tips to assist your organization’s efforts.

1. Teamwork makes the dirty-work, clean:

“It is something that must be done, why not make it fun?” remarks Jonathan Frias – Corvus of Denver Regional Director. “Whether it’s in our own regional office at Corvus of Denver or in a client facility, we often perform “Spring cleaning impact cleans” and pull additional crews in to knockout the job.  It is important to set aside an actual window so those responsible are held accountable and the spring cleaning gets done. Turn it into a treat, such as a happy hour at the end of the day, or a company wide donuts and coffee morning. The energy will be contagious, and this will ensure the cleaning actually happens”.

2. Declutter by keeping what you need at arm’s length:

Getting to the edges, ledgers and hard to reach spots for dusting and disinfecting is high on the list of spring cleaning tasks, noted Corvus of New Orleans Senior Account Rep, Reed Warren.  The old coffee cups must go, essentials only! Corvus recommends making organization a priority. Dedicate a corner or a drawer for the personal and sentimental items. The tools you use daily such as the pen, highlighter, stapler, etc. should be the most accessible. The clutter is distracting!

3. Give back:

Provide a few boxes for the Goodwill or donation boxes! This will encourage declutter of unnecessary items and turn a problem for you into a profit for someone else (submitted by Corvus of New Orleans).

4. Time to Care for Carpets:

During the long Midwest winter, client employees understandably quaff a disproportionately large amount of hot beverages to keep them warm and restored…problem is those liquids often end up staining carpets, traffic areas, and can get pressed into the floor by office chair wheels.  Corvus of St. Louis Director of Operations, Louis Kline, makes a habit of checking with all customers during the spring to schedule an array of carpet cleaning work – from bonnet cleaning, to high-traffic area hot water extraction, to dry method carpet cleaning, to complete extraction carpet cleaning.  “It’s a good time to knock out carpet cleaning because we’re finally comfortable that the weather is turning, and the work won’t have to be re-performed. Plus, most of our customers have been with us an average of five years, and it’s just become part of our routine to not only clean the carpets, but to ensure the client doesn’t have to spend on replacing that material as a result of lack of care”.

5. Dust busting:

Corvus of Jacksonville recommends replacing all air vents and filters from high and low intake and outtake ventilation systems.  Regardless of whether your battling Midwest winters or on the verge of confronting blistering Florida or Louisiana summer heat, facilities put their HVAC units into overdrive which in turn pushes dust, particles and dander through those hard working ducts.   And while high and low dusting and vacuuming of intake vents needs to be part of a regular cleaning schedule, the fact remains that filters and vents need replacing, decluttering and cleaning. The combination of high and low dusting and mechanical / filter changes greatly reduces distribution of dust particles and dander, which leads to a healthier, cleaner and more productive workplace.

Corvus is a firm believer that what you do on a small scale spreads to the larger scale. A clean workspace makes for a clean head-space. As a business owner, you lead by example and by education. Share these tips with your staff!

Contributors: Corvus of New Orleans, Corvus of Jacksonville, Corvus of Denver, Corvus of St. Louis, Jonathan Frias, Louis Kline

Q & A with New Orleans Regional Director

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Interview with Corvus of New Orleans Regional Director and 4th Generation Resident Tommy Petagna

 

Tommy, can you tell us a little about Corvus of New Orleans and its background?

Tommy: Absolutely. Well, I’m actually approaching my ten-year anniversary as the Regional Director of the New Orleans region, and while that may seem like a long time, the truth is those ten years have really flown by. It has been an honor and a thrill to do my part in growing our local New Orleans franchise base and to provide commercial cleaning services to businesses here in town.

 

Q: Are you originally from the New Orleans area?

I was born and raised here, and I am proud to be a part of the fourth generation of my family to call New Orleans home… so to be contributing and supporting entrepreneurial growth in an area I love so dearly has been more satisfying than I can adequately express.

 

Q: When you started out, did you inherit a base of accounts and franchisees?

Tommy: No, we started the operation from scratch; no accounts, no franchisees, no customers. That was tough, of course, but in building the operation and empowering franchisees and servicing customers, you really gain a sense of pride in terms of what we’re trying to achieve. Plus, it has allowed our regional support team to connect in a super relevant and powerful way with our entrepreneurs and franchisees.

 

Q: How so?

Being a business owner is rewarding, of course, but full of hardships and obstacles. Due to the fact that we built our business from the ground up, I think we can really relate to and provide superior support to our janitorial franchisees who embark on that same journey. A way to put it might be: we’re not just talking the talk, because we’ve walked the walk.

 

Q: And what is it that you’re trying to achieve?

Tommy: Our goal is to add value and make the lives of our stakeholders better. That sounds trite, maybe, but if our customer facilities are clean, hygienic and vibrant, those businesses or organizations – and their employees and customers – flourish. If the environment we help facilitate benefits the individuals who are a part of that organization, we’ve made a difference and that’s really our goal. Of course, we’re nothing without our vast network of franchised cleaning operators, and it’s our mission to help those valued partners grow and prosper.

 

Q: That’s a unique take on commercial cleaning!

Tommy: Maybe, but if you approach what you’re doing with passion and purpose, you can always make a difference.

 

Q: Can you talk about some of the hardships you’ve faced?

Anyone who has founded, and operated a business knows there are almost too many obstacles to mention. But what leaps out at me is when you’re unfairly characterized. If we fail a customer or franchisee, we absolutely want to take responsibility for our role, but often times, especially in the case of a less-than-successful franchisee, blame is assigned directly to us…and even in ways that are not close to being factually accurate.

That said, those situations have been few and far between in our decade of operation, and as a rule we focus on the positive partnerships and successes we’ve enjoyed with our commercial cleaning franchisees, customers, vendors and employees.

 

Q: Switching gears, can you tell us how you help structure the scope of service for client office cleaning services?

Tommy: The important thing to do is to listen, question and observe. What I mean is, often clients have a sense for how often they need cleaning and what type of cleaning specifications they need or want for their facility. And of course, you need to incorporate those factors into your quote, but all too often cleaning companies and janitorial services simply take orders and generate one size fits all bids as opposed to providing a consultative approach to designing a customized workplace cleaning regime. So, in addition to incorporating the client’s needs, by observing the facility and asking questions, we’ll propose additional service specifications or, alternatively, eliminate some which in turn reduces the cost of service, saving clients money.

 

Q: Can you give us some examples of observations you try to make or questions you pose?

Tommy: Sure. For instance, you always want to understand the hot spots in a facility. Is there a section of the building which causes more frustration in terms of cleaning than others…which might be due to actual materials (as in floor type) or traffic patterns? Are there departments or individual work spaces that need more attention? By finding these answers and addressing those issues through work specs, we can provide a better clean and alleviate the stress the point person of the facility may have otherwise endured.

 

Q: What do you mean by that last comment?

Tommy: In many instances, if not all, our points of contact for cleaning services have a variety of other duties and responsibilities. If the nightly cleaning service is failing, that consumes her or his time, which detracts from their other obligations. We remind ourselves that our contact for office cleaning “die a death of a thousand cuts”, if the number of those cuts by providing a reliable, highly effective workplace clean, we’ve made that contacts job a little easier…and that really does make his or her life better.

 

Q: What is important for prospective office cleaning clients to know about the process of hiring a cleaning company?

Tommy: I can answer that generally and also give specifics in terms of what we at Corvus of New Orleans do. Generally, clients should make sure their service is licensed, bonded and insured. That’s just critical and often overlooked. Second, clients need to know what the quality control process is for the firm and how the company communicates with the client. In the commercial cleaning business, things can and do go wrong. It doesn’t matter what company it is because any service dependent on humans can run into problems. The key is how the service fixes the problem, and that relates to communication, follow up, and, most importantly, relationships. So, you want to understand how QC and operational oversight work. Then of course you want to make sure the cleaning company has the tools and means to provide service from skill of the franchisee to commercial grade equipment to effective solutions for the right material type. The company needs to possess the ability and resources to get the office or workspace clean.

In terms of Corvus of New Orleans, in addition to what I just described, we emphasize that the service specifications are entirely customizable and editable. By that I mean that we work with the client to make sure the cleaning specifications for the office space match their janitorial needs and their budget. One size does not fit all and ensuring that clients know we can add, delete or edit our service offering to get them to the right place is critical. Also, we can always perform additional service during times of year when a firm simply needs more attention…and then ratchet back when that need subsides. Basically, we try to do whatever is necessary for clients to meet their office cleaning needs.

 

Q: You refer to office cleaning, but I assume you provide janitorial services to all types of facilities, correct?

Tommy: That’s exactly right. You end up defaulting to the term office cleaning or commercial cleaning or janitorial services, but really, we provide services that clean any type of facility, during or after hours of operations. We clean industrial plants, schools, day cares, places of worship, car dealerships, medical offices, multi-tenant offices, banks, you name it. The only facility type we don’t clean, however, are residential properties.

 

Q: Another change of gears, you mentioned that you are nothing without your Franchisees. Can you elaborate?

Tommy: Absolutely. Corvus uses a franchise model, so customers receive cleaning from any one of our extensive networks of small, owner operator franchise cleaning companies. Folks come to us to help them start, develop and grow their own small businesses; with our help, support and resources, of course. And, yes, we really exist to serve our franchisees and to help them succeed. That’s what I meant. I know we have one of the most outstanding and capable roster of franchisees in the industry. Of course, I am biased! But for ten years, I’ve watched the entrepreneurial spirit take hold and work here in New Orleans. Franchisees like Denice Lee, Latrice Dillion and Vernell Briscoe blow me away with their discipline, fortitude and vision… just to name a few. Yes, our franchisees are simply the heart and soul of our operation, and frankly, inspiring to our team…by the way, to be clear, those are three out of scores of other outstanding entrepreneurs which make up Corvus of New Orleans.

 
Corvus of New Orleans
2332 Severn Avenue
Suite 200
Metaire, LA 70001
504-304-8323
info@corvusjanitorial.com