Guides

Growing a Cleaning Franchise

by

A Franchise Owner can learn and grow in new areas despite not having as much experience as you may expect.

A significant benefit to partnering with a franchising company is working alongside individuals who understand the industry through and through. As a Franchisee, you have access to a pre-established business model, the backing of an existing brand, and training and support you typically would not find when starting your own business. Other benefits include established capital, a shorter development period, the opportunity to network with like-minded individuals, and being your own boss. It is no surprise that the franchise industry in the United States employs over eight million people and generates $825.4 billion in economic activity.

But just like anything worthwhile, some problems come along with franchising. Luckily, Corvus Janitorial Systems can provide clear, actionable solutions. Read on to learn our suggestions for growing your cleaning franchise:

Dream Big!

Corvus believes in dreaming big, working with integrity, building valuable relationships, and making lives better. We provide technology and tools, sales and marketing support, ongoing training, and a stellar reputation that empowers you to stop dreaming and start doing. Owning your own commercial cleaning franchise means owning your future, independence, and security…all without facing the daunting task of starting a business from scratch.

Foster Relationships

As previously stated, a thorough and well-thought-out expansion plan is essential to growing a successful franchise. A notable component of this plan is fostering existing relationships. From the franchisor to the customers to the surrounding community- trust, honesty, and open dialogue are vital elements to upholding valuable relationships.

Building your franchise would be substantially harder without experienced professionals showing you the way. Every relationship is valuable along your journey, which is why keeping an open line of communication between you and your franchisor, employees, and clients- both new and old- is of the utmost importance.

Follow a Consistent System

For a franchise to truly expand, each individual involved must understand and agree upon the rules, goals, processes, and values it holds. A consistent system ensures that everyone is on the same page, yet inconsistency continues to be a significant challenge Franchise Owners face. Partnering with a franchisor like Corvus assures you that a proven system is already in place. Our decades of experience have shaped our understanding of what does and does not work, which in turn allows you to focus on implementing what you learn in training, create guidelines, and build a strong team.

Hire the Right People

While we are on the topic of teams, let us take a moment to discuss the importance of hiring the right people and providing the proper training. Take your time when building your team. Ask potential candidates questions that require thought and discussion to ensure their experience and values align with your franchise. You are working hard to turn your dreams into reality, so hire a team that is ready to work hard and willing to learn.

Listen to the Customer

As a commercial cleaning franchisor, delivering high-quality cleaning and disinfecting services is ultimately your top priority. Therefore, customer satisfaction is the ultimate testament to how your business is performing. When customers provide feedback, listen carefully and make it clear that what they are saying is understood. This is especially true when the feedback is negative. Rather than feel offended or get defensive, see it as constructive criticism. When you are growing a franchise, any feedback you receive is an opportunity to learn and grow.

Partner with Corvus

Following a franchisor with an established expansion plan and experienced staff will enable you to grow at your desired rate. Corvus understands that human connection is the basis of any successful business transaction. Since 2004, we have helped entrepreneurs all across the nation successfully open and operate their own businesses. We are more than a franchise opportunity…we are a network of small business owners with similar goals. Check out our blog for more resources on Franchise Ownership and all things commercial cleaning.

About Corvus Janitorial Systems

Founded in 2004 to make people’s lives better, Corvus Janitorial Systems is a full-service commercial cleaning franchisor that offers cleaning services through reputable local Franchisees. Corvus has been guided by its mission to transform people and transform places by consistently delivering independence, security, and freedom to Franchisees who deliver high-quality cleaning to offices, educational buildings, medical buildings/offices, recreational centers, industrial parks, and other spaces. Visit our website for more information regarding Corvus and the franchise opportunities we offer nationwide.

Disclaimer: This blog is for general information only. It is not intended to advise an individual on their purchase of a franchise and should not be used in place of legal counsel. There are many factors that affect the purchase of a franchise. Any person considering the purchase of a franchise should become familiar with their state laws related to franchising.

Franchise Disclosure Document: What it is and Why it’s Important

by

What is an FDD?

Franchise disclosure documents were created by the Federal Trade Commission (FTC) to help potential franchise owners gather the information they need to conclude whether they’re making a good investment or not. These documents are meant to protect American consumers and guide them as they search for the right investments to meet their needs. At first glance, a franchise may seem like a good investment, but it’s never a good idea to make such a big financial decision without digging a bit deeper first. Your franchise disclosure document will provide you with details on everything from affiliated companies to dispute resolution requirements.

Why is it Required?

This legal document is an important part of doing your pre-purchase due diligence. The information contained in a franchise disclosure document is essential to potential franchisees who are preparing to make one of the most significant investments possible. In your disclosure document, you’ll read about the roles of each party involved, among many other things. Knowing what falls on the franchisor and the franchisee will help you make a diligent and informed decision. Providing this information is also beneficial to the franchisor, as they now have their legal obligations and promises in writing should a conflict appear later on in the business relationship.

The Federal Trade Commission requires that franchisors provide the document to the franchisee a minimum of 14 days prior to it being signed, or before any money changes hands. This means that the start-up costs and annual licensing fee will be handled after the document is signed. This may seem like a lengthy period of time, but this document contains a lot of information, and you should take your time reviewing it section by section. Once you’ve reviewed and signed, keeping a copy of important documents like these for your records is always a good practice. It may be helpful to refer back to them later.

Why is it Important to Potential Franchise Owners?

When we were young, inexperienced students, we all learned how to make pro-con lists when we were making important decisions. Franchise disclosure documents are essentially the adult version of this useful organizational tool, except they’re put together by someone who already has all of the information we need. Potential franchise owners can use a federal disclosure document to weigh the risks and benefits of the investment they’re considering so they’re not walking blindly into a situation that may not work out for them.

When you’re teaming up with a franchise to access their business knowledge, established processes, trademarks, and more, it’s important to know exactly what you’re getting. You’ll need to know which obligations fall to which party, and whether they’ll help you with things like finding the right location, training your team, management guidance, and marketing strategies. Franchises are unique investments in many different ways. For this reason, it’s important to weigh the pros and cons, or risks and rewards, before you enter into this important business decision.

What is Included in an FDD?

Franchise disclosure documents contain 23 specific pieces of information about the franchise you’re looking into, the franchise’s officers, and other existing franchisees. This is an incredibly thorough and important document involved in any franchise purchase. It’s also long, and if this is your first franchise purchase, maybe a bit confusing. It may be a good idea to go through your franchise disclosure document under the guidance and watchful eye of an experienced franchise attorney before you sign.

Below is a breakdown of the items that will be included in your franchise disclosure document, what they are, and why they’re important:

1. The franchisor and any parents, predecessors, and affiliates
All corporate, affiliation and parent company information related to the franchisor should be included here

2. Business experience
Information regarding the franchisor’s management team

3. Litigation
If the franchisor, affiliates, predecessors, or management team members are involved in certain kinds of litigation, that information should be disclosed here

4. Bankruptcy
If any of the parties listed above previously filed for bankruptcy, that would be contained in this section

5. Initial fees
Having a clear outline of both initial and other fees will help both parties avoid disputes over undisclosed costs down the road

6. Other fees
Same as above

7. Estimated initial investment
This section of your franchise disclosure document should give you a range for the expected initial investment needed to get your franchise up and running

8. Restrictions on sources of products and services
This section includes a list of products or supplies that the franchisee needs to buy from the franchisor (or suppliers that they designate). It also included information on revenue and rebates that they earn from this

9. Franchisee’s obligations
As a franchisee, your obligations (legal, termination, etc.) will be listed in a table here

10. Financing
If your franchisor offers their franchisees financing for initial or other fees, you’ll find that information here

11. Franchisor’s assistance, advertising, computer systems, and training
This section will list the types of assistance or training you’ll have access to, advertising requirements, and the systems you’ll need to buy and use within the franchise

12. Territory
Your franchisor will disclose whether you have access to a protected territory, how that’s determined, and situations that will allow them to operate within your territory

13. Trademarks
If your franchisor has trademarks, they’ll include registration (with the U.S. Patent and Trademark Office) information, status, and related details here

14. Patents, copyrights, and proprietary information
Similar to the section above, here your franchisor will include information on any applicable patents, copyrights, or other proprietary information you may need

15. Obligation to participate in the actual operation of the franchise business
If you are obligated to have any involvement in the daily operations of your franchise, your franchisor will provide the details of that obligation here. Some may require that you work in the franchise full-time, while others have no requirements listed in this section

16. Restrictions on what the franchisee may sell
Your franchisor may limit what you can or can’t sell here

17. Renewal, termination, transfer, and dispute resolution
Your legal rights, renewal obligations, termination process, and transfer details, along with a summary of dispute resolution requirements between you and your franchisor will be listed in this section

18. Public figures
Lists celebrities and public figures (if any) that were hired to promote the franchise

19. Financial performance representations
Outlines information about sales or other financial data. This is not always provided

20. Outlets and franchisee information
A table will be used here to summarize things like the number of opened franchises, the number of franchises that were terminated, closed, or transferred, and contact information for each franchisee in the franchisor’s system

21. Financial statements
Financial statements are one of the most important inclusions in any federal disclosure document. Your franchisor will need to provide three years’ worth of audited financial statements. This will give you insight into costs and cash flow, among other things

22. Contracts
Buying a franchise includes signing several contracts, like your franchise agreement. Others may include financial contracts, agreements made regarding products supplied, licensing agreements, and more

23. Receipts
The last section of your franchise disclosure document is a receipt page that you’ll sign to let the appropriate parties know (and keep a record of) when you received your FDD

About Corvus Janitorial Systems

Founded in 2004 to make people’s lives better, Corvus is a full-service commercial cleaning franchisor that offers cleaning services through reputable local Franchisees. Corvus has been guided by its mission to transform people and transform places by consistently delivering independence, security, and freedom to Franchisees who deliver high-quality cleaning to offices, educational buildings, medical buildings/offices, recreational centers, industrial parks, and other spaces. Visit our website for more information regarding Corvus and the franchise opportunities we offer nationwide.

Disclaimer: This blog is for general information only. It is not intended to advise an individual on their purchase of a franchise and should not be used in place of legal counsel. There are many factors that affect the purchase of a franchise. Any person considering the purchase of a franchise should become familiar with their state laws related to franchising.

How and Why to Strip and Refinish Hardwood Floors

by

As far as home and office improvement projects go, stripping and refinishing hardwood floors is definitely high up on the list. It’s something that’s relatively easy to take on – you can do it yourself or find several local hardwood floor specialists to do it for you. Whichever you choose, there are many benefits to stripping and refinishing your hardwood floors. And if you’re feeling handy or you’re willing to learn, one of those benefits is that you can do it on your own, save money, and learn a new and valuable skill.

Why Strip and Refinish Hardwood Floors

Stripping and refinishing hardwood floors gives you the chance to restore old, worn, or otherwise damaged flooring in your home or office. It is also the perfect time to change the color with a quick and easy stain. Refinished hardwood floors increase the property’s value, makes the room more visually appealing, and makes them easier to keep clean. Dirt and dust can settle in as hardwood floors age. Stripping and refinishing will help you remove allergens, eliminate pesky splintering wood pieces, and give you a smooth finish that is easy to clean and maintain.

How to Strip and Refinish Hardwood Floors

Stripping and refinishing your hardwood floors will take some patience and a fair amount of elbow grease, but the results make it worth it. Using the floors as the jumping-off point to redecorate and breathe new life into your space can make it feel brand new. There are different levels and stages of refinishing hardwood floors, so we’ll start with the easier ones. If you only have a handful of minor scratches, dings, or a worn, dull finish, you might be able to get away with quickly buffing and adding a new coat of varnish or polyurethane to your hardwood floors.

But if your hardwood floors are in dire need of a full makeover, the process is still manageable and rewarding. Plus, doing it yourself can save you thousands over paying an expert to do it for you. On average, professionals charge between $3 to $4 per square foot to refinish floors. This means that a 2,000-square foot space could cost as much as $8,000. If you’re willing to do the work yourself instead, it would cost closer to $700 instead.

Steps Involved in Stripping and Refinishing Damaged Hardwood Floors

If you don’t fall into the category of a quick repair, here are the steps you’ll want to follow to breathe life back into your hardwood floors:

1) Prep the room by taking out furniture and rugs, covering vents and electrical boxes with painter’s tape, and gently removing the base molding with a pry bar

2) Number the molding pieces as you go so it’s easier to put them back in the right place when you’re done

3) Use wood filler to patch and repair larger holes or cracks or wood patch filler on individual spots if the damage is minimal

4) Let the filler dry completely

5) Use a damp rage to wipe down the floor and get rid of any remaining dust or debris; let the floor dry again before sanding

6) Slowly and cautiously use a drum sander to sand the floor (remember your mask and eye protection, too)

7) Buff the floor to remove any small sanding marks that were left behind and give the floor a smooth finish

8) Prep the room for stain or sealer by wiping away any dirt, dust, or hair on the floor or walls so they don’t affect your finish

9) Apply stain if you want to change the color (make sure the room is well ventilated first and wear your respirator mask)

10) Once the stain is dry (or you decided to skip the stain), the last step is sealing the floor (usually with polyurethane) to protect it from further scratches and water damage

Tools and Materials You’ll Need

Depending on the level of damage, size of the room, your goals, and other individual factors, the process may look slightly different. But for the most part, the tools and materials you’ll need will likely stay the same. Let’s start with the rented items first. Unless you already own them or you have a handy family member or neighbor, you can rent a drum or belt floor sander and an edger sander from your local home improvement store. These are the biggest items you’ll need. From there, you’ll want to gather or go buy:

–A small pry bar for the base molding
–Needle-nosed pliers to remove any nails or staples in the floor
–A hammer to nail down any loose boards
–Painter’s tape and plastic sheets
–Wood filler
–Spackle knife (you may want to buy a few different sizes, but if you already have one and don’t want to buy more, the one you have on hand should work fine)
–Protective goggles or other eyewear and respirator masks
–Sandpaper (40, 60, 80, and 120-grit to fit the different sanders)
–A sanding pole
–A 120-grit sanding screen
–An industrial-level vacuum or shop vac
–Tack cloth
–Denatured alcohol
–A smooth foam roller
–Polyurethane or a similar hardwood floor sealant
–Steel wool pads and rags
–An oil-based stain and stain applicator pads are optional depending on whether or not you are happy with the current color of your hardwood floors.

Corvus Janitorial Services

At Corvus, we are dedicated to health and safety improvements. If you are preparing to strip and refinish your hardwood floors yourself, make sure you have all of the safety equipment you need. If you are renting sanders, buffers, or other equipment, ask the hardware store for guidance on how to use them. You can also find instructional videos on YouTube to watch before you begin. Doing your research before you get started could help you avoid costly mistakes like having to start over or having to hire a professional to fix any damage. For more information on improvements that you can make, the services that we offer, and the proper protocols for cleaning and disinfecting, visit the Corvus blog page.

5 Qualities of a Successful Cleaning Franchise Owner

by

Like every industry or profession, there are specific skills and knowledge required to perform a job competently. All Corvus Franchise Owners possess skill sets that are essential to keeping businesses running and our communities safe, but what is it that separates the good from the great? What contributes to their success? While there is no singular trait that makes a commercial cleaning professional successful, there are certainly commonalities shared amongst the top performers. Fortunately, the five qualities listed below can be learned and implemented by anyone who is committed to their cleaning franchise:

1. Consistency

Consistently showing up on time and doing the best possible job demonstrates reliability. Staying committed to providing the highest quality cleaning service day in and day out proves to customers that their business is in your best interest. When your accounts know exactly the kind of service they will be getting, you are fostering a customer relationship based on trust and loyalty.

2. Attention to Detail

Even if you have done more cleans than you could possibly count, mistakes do happen. Forgetting to take out one trashbag or neglecting to dust one area could affect the overall appearance of an office. Double-checking, or even triple-checking, your work for any errors is always a good idea. This not only shows that you are thorough, but it also prevents bigger problems that could result arise down the road.

3. Preparation

Successful cleaning franchise owners are always thinking ahead. Purchasing supplies well before they run out, having an approved backup crew, and allowing yourself plenty of time to get to an account in case unforeseen circumstances arise are great ways to stay prepared. Think of any possible scenarios that may happen and create a plan to solve the unexpected challenge.

4. Desire to Learn

As a business owner, it is almost guaranteed that you will face new and unprecedented challenges. Rather than trying to solve them all on your own, try reaching out to a Corvus Teammate instead. Asking for help is a strength, not a weakness. It shows that you are willing to learn and take any steps necessary to improve yourself and your business.

5. Solution-Oriented

Successful cleaning franchise owners actively seek solutions when challenges arise. When they can’t solve the problems on their own, they are resourceful by asking questions or reaching out to others for help. If something is not going according to plan, they investigate the situation further. Rather than just shrugging off a streaky floor, ask yourself questions like: am I using too much product? the wrong product? does the mop water need to be changed more often?

If this list seems overwhelming at first, that’s okay! Real, lasting change takes time. Focus on one area for however long you need to, and then move on to another. Eventually, these “learned skills” will become habits that you incorporate into your everyday work routine.

About Corvus Janitorial Systems

Founded in 2004 to make people’s lives better, Corvus Janitorial Systems is a full-service commercial cleaning franchisor that offers cleaning services through reputable local Franchisees. Corvus has been guided by its mission to transform people and transform places by consistently delivering independence, security, and freedom to Franchisees who deliver high-quality cleaning to offices, educational buildings, medical buildings/offices, recreational centers, industrial parks, and other spaces. Visit our website for more information regarding Corvus and the franchise opportunities we offer nationwide.

Environmental Services (EVS) in Health Care: What You Need to Know

by

What are Environmental Services in Health Care

Environmental services (EVS) health care personnel are tasked with helping to stop healthcare-associated infections from spreading. They work with colleagues to prioritize areas that pose immediate health risks, following the appropriate guidelines for cleaning and disinfecting along the way. Environmental service personnel, including many of the individuals who work for and with Corvus Janitorial Systems, have an important role to play in the prevention and minimization of healthcare-associated infections. They help keep medical professionals like doctors, nurses, and assistants safe. And they help protect patients, loved ones, and other visitors, as well.

Where Environmental Services are Prioritized

EVS is important in any setting where infections may linger and spread. Among others, this includes:

· Hospitals
· Outpatient clinics
· Surgical centers
· Walk-in treatment centers
· Primary care doctors’ offices
· Senior centers
· Obstetricians’ offices

These are the places where infections collect, and with near-constant traffic, it can be difficult to keep them properly cleaned and sanitized without professional help. Focused on sanitation, EVS team members clean the patients’ rooms, waiting areas, procedural rooms, surgical suites, and other areas where germs may linger and easily spread. Environmental service positions are the primary defense against serious infections that tend to linger on high-touch surfaces throughout different medical facilities.

Other Locations and Areas Where Environmental Services are Useful

Environmental services are particularly useful in health care and medical settings, especially when the world is battling a deadly pandemic. But these incredibly valuable services have been around long before we faced our first shutdown. And they’ve been used successfully in other areas, too. A few other uses for environmental services:

· The hospitality industry
· Schools and daycares
· Office buildings
· Production factories
· Food manufacturers
· Community cleanup
· Disposal services

A career in environmental services offers many different meaningful pathways. But one that focuses on healthcare and improves the lives of medical professionals, first responders, and vulnerable patients may be the most rewarding. And the availability of environmental service hospital jobs is projected to continue increasing for the foreseeable future.

Environmental Services Tasks

Each visit might be different depending on the type of facility and their needs. But many healthcare facilities need the same thing: regular deep cleanings and high-level sanitation. Because many infections spread easily and quickly, healthcare facilities require a higher level of care and greater attention to detail. Some of the most common environmental services tasks in healthcare settings might include:

· Regularly mopping, vacuuming, and sweeping all of the floors
· Washing the windows and dusting the furniture
· Washing and replacing bed linens
· Properly disposing of waste and other hazardous materials
· Emptying trash cans and restocking supplies
· Disinfecting the rooms, equipment, and supplies with high-level sanitizers

During COVID, these services might be more intensive or scheduled more regularly. They might also set limitations that didn’t exist before, like requiring that you come to clean and sanitize the facility at night while patients are sleeping, on the weekends, or on a holiday. Health care doesn’t take days off. While a job in health care environmental services can be challenging, it is also incredibly and uniquely rewarding.

Electrostatic Spraying in Health Care Settings

One high-level sanitation method that is particularly useful in health care environments is electrostatic spraying. This powerful disinfecting technique is often used to promote health and safety in sensitive or high-traffic spaces, like hospitals and airports. Electrostatic spraying works by applying a positive electric charge to a liquid disinfectant. The resulting spray reaches its target almost instantly and sticks to it. This type of treatment is highly useful in risky and highly populated settings because it offers a deeper and more efficient and effective clean.

And because it is a fine spray instead of a concentrated wipe or a cloth, it makes it easier to target hard-to-reach or otherwise difficult spaces, like the tiles tucked in the back corners of bathrooms, high supply closet shelves, and various other surfaces. An environmental services provider with electrostatic spraying equipment can achieve 360-degree coverage of any area they need to treat. So not only are the high-touch surfaces better targeted and disinfected, but the corners, nooks, and hard-to-reach crannies won’t be missed either.

Requirements for EVS Personnel in Health Care Settings

During and after COVID, the operators of health care facilities might be stricter with their guidelines for how environmental services are performed. For example, they might require that anyone in the building wear sanitary clothing or disposable isolation gowns, masks, goggles, or face shields, gloves, and other protective gear. EVS is, essentially, the first defense against infection control. As such, they’ll have stricter guidelines to adhere to than janitorial service providers in other settings might.

As a general rule, environmental service providers in health care facilities might also be required to sanitize their hands both when they enter and leave exam rooms. When patients are discharged or moved to different rooms, EVS health care providers will clean and sanitize each surface to prepare for the next patient. As the patients are moved around, there might be some overlap, and EVS providers should remember to respect the patients’ privacy. It is an EVS provider’s job to help patients feel safe when they are at their most vulnerable. Be compassionate, respectful, and kind if you do interact with any of the patients during your work.

Corvus Janitorial Systems

If you are a professional looking to start your career in environmental services or you’re an owner or operator of a health care facility, reach out today to see how we can help. For our franchisees, we offer training, support, and numerous other business-building advantages. For our clients, we provide high-level and reliable cleaning and sanitizing services. We offer peace of mind where and when you need it most.

Our high-quality services, proven systems, and dedicated teams are all here to ensure that we contribute positively to the lives of our clients, their employees, patients, and loved ones, and the community at large. Contact us today to request a free quote.