June’s Franchisee Spotlight Series features Corvus of Baton Rouge Franchise Owner Ms. Cortina Richardson. Read on to learn more about the standout Franchisee who goes above and beyond to Make Lives Better!
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This June, Corvus is excited to shine the spotlight on Franchise Owner Ms. Cortina Richardson, who has been a valued member of our team since August 2021. As a franchisee operating in both Baton Rouge and New Orleans, Ms. Richardson manages the impressive feat of servicing 13 accounts across three of Louisiana’s metropolitan areas.
A Beacon of Positivity and Excellence
Ms. Richardson is not only an outstanding franchisee but also a joy to work with. “Her smile and energy are contagious. She lights up our office,” says Tommy Petagna, Regional Director of Baton Rouge. Her positive attitude and dedication make her an integral part of the Corvus family.
Mastering Communication and Customer Relations
Andrew Scott, Director of Operations in Baton Rouge, praises Ms. Richardson for her exceptional communication skills. “Her ability to directly communicate with her customers is second to none,” he notes. This direct and effective communication has been a cornerstone of her success.
Keys to Success
When asked about the secrets to her success, Ms. Richardson shared, “The most important thing for me is to always follow up with customers, even when you think the cleaning is going great. I rely heavily on my employees, but at the same time, I always make an in-person visit to put eyes on my accounts myself, and for my customers to see me personally.” Her hands-on approach and commitment to customer satisfaction have driven her business’s growth and success.
Empowering Others and Achieving Financial Security
Through her thriving business with Corvus, Ms. Richardson has achieved financial security and has created opportunities to help and employ individuals, enabling them to support their families. Her journey is a testament to the impact of hard work, dedication, and community support.
Looking Forward
From all of us at Corvus, we are excited to see Ms. Richardson continue her excellent work for years to come. Her story inspires us all and exemplifies the values of excellence and service that Corvus stands for. Thank you, Ms. Richardson, for your hard work, positivity, and dedication. We look forward to celebrating many more milestones with you!
